Nomusa M

HORRIBLE PLACE TO VISIT , RUDE OWNER , SCAMMERS

THEIR SERVICE IS HORRIBLE , COMMUNICATION IS VERY BAD , THEY ARE SCAMMERS WATCH OUT , THEY BOOKED FOR 2 UDULTS AND 4 KINDLY A TWO BEDROOM APARTMET AS WELL AS A B AND B ECONOMY OF WHICH THIS WAS NEVER EXPLAINED THE BOOKING WAS MADE IN OCTOBER AFTER BOOKING .COM CANCELLED I CALLED IN AND SPOKE TO BLESSING AND CONFIRMED HOW MANY PEOPLE WE ARE AND , AND CONFIRMED I MADE THE RIGHT BOOKING ONLY ON ARRIVAL AFTER PAYING WE WERE TOLD THAT ACTUALLY WE WILL BE SEPARATED FROM THE KIDS HONESTLY !!!! AND ON THE SIDE IT SAID WE HAVE FREE CANCELLATION OF WHICH WE OPTED TO CANCEL THE OTHER ROOM SAME DAY , AND WE WERE TOLD THAT NO THE OWNER IS NOT AROUND TOMMORROW HE WILL SEE US AND HAVE SOME KIND OF A SOLUTION , THE WHOLE WEEKEND NOTHING , BEFORE WE LEFT WE ASKED WHATS HAPPENING WE WERE TOLD THAT WE MUST LEAVE OUR BANKING DETAILS MONDAY HE WILL CALL US , HE DID NOT TUESDAY I DECIDED TO CALL , AND ASKED WHAT WAS HAPPENING , I WAS TOLD BY BLESSING THAT THEY WAS NOTHING THEY CAN DO I SHOULD PAY FOR THE ROOM I HAVE NEVER USED , I ASKED TO SPEAK TO THE OWNER AGAIN I WAS TOLD HE WAS NOT AROUND , HE WILL CALL ME , THEN BOOM A WHATSAPP MESSAGE WICH HE WAS SOOOO RUDE AND TELLING ME HE WILL ONLY REFUND ME HALF OF THE AMOUNT , CAUSE THEY WERE ONLY ABLE TO SELL ONE NIGHT THEY JERRY SAID TO ME THEY WERE NOT ABLE TO SELL THE ROOM NOW ALL OF A SUDDEN ONLY ONE NIGTH WHICH I DO NOT EVEN KNOW HOW TRUE IT IS THESE GUYS ARE SCAMMERS ALL OF THEM INCLUDING THEIR BOSS WHO DOES NOT HAVE A NAME I WANT THE WHOLE AMOUNT 1900 SEE THE MESSEGES HE WAS SENDING ME , THIS DUDE NEEDS TO TAKE A MANAGEMENT COURSE HONESTLY , IT SHOCKING TO SEE A MANAGER WHO TALKS TO CLIENTS LIKE THAT 13/12/2022, 10:28 - Villa And spa: Kindly note we are only able to refund R950 as we were only able to resell one night. 13/12/2022, 10:28 - Villa And spa: this will be paid to your account today. 13/12/2022, 10:30 - Villa And spa: there is no reason to be rude to my staff! you guys made the mistake, not us, we had the rooms ready as it was booked. 13/12/2022, 10:31 - Villa And spa: this was YOUR MISTAKE not ours 13/12/2022, 10:32 - Villa And spa: and throwing tantrums like a child is not a way to solve any problem. 13/12/2022, 10:32 - Villa And spa: especially one that you caused. 13/12/2022, 10:46 - Villa And spa: OnlineBankingDownload (57).pdf (file attached) OnlineBankingDownload (57).pdf 13/12/2022, 10:46 - Villa And spa: Herewith payment. 13/12/2022, 10:46 - Villa And spa: Have a blessed day further. 13/12/2022, 10:46 - Nono: I was never rude to your staff I waited the whole weekend and a Monday to get this sorted out , and this was not my mistake, I won't explain myself as you already concluded,you didn't even want to hear my side of the story instead you were defending your staff anyway if this is how you treat your clients it is very professional. I had the right to cancel as I did on Friday, I will be sending a review 13/12/2022, 10:47 - Villa And spa: please send the review 13/12/2022, 10:47 - You blocked this business. Tap to unblock. 13/12/2022, 10:48 - You unblocked this business. 13/12/2022, 10:48 - Villa And spa: and please dont ever come back or refer anyone i dont want rude people at my place 13/12/2022, 10:48 - Villa And spa: where did you have right to cancel? 13/12/2022, 10:48 - Villa And spa: please explain 13/12/2022, 10:48 - Villa And spa: clearly you didnt read any of the documents sent 13/12/2022, 10:48 - Villa And spa: so yes without any information you defend yourself. 13/12/2022, 10:48 - You blocked this business. Tap to unblock. 13/12/2022, 10:49 - You unblocked this business. 13/12/2022, 10:49 - Villa And spa: NOBODY FORCED YOU TO BOOK 2 ROOMS 13/12/2022, 10:49 - Villa And spa: SO PLEASE WAKE UP 13/12/2022, 10:49 - Villa And spa: and please explain how you had the right to cancel 13/12/2022, 10:49 - Villa And spa: did anyone ever mention to you about cancellation policies! 13/12/2022, 10:49 - Villa And spa: suprise 13/12/2022, 10:49 - Nono: I won't you mean that dirty place of yours won't ever and never refer any one 13/12/2022, 10:49 - Villa And spa: all properties have them 13/12/2022, 10:49 - Villa And spa: so please in future 13/12/2022, 10:50 - Villa And spa: help yourself and read 13/12/2022, 10:50 - You blocked this business. Tap to unblock.