Micaela W

THE WORSE EXPRIENCE IN A SPA

I had experienced the WORSE massage I could possible have received. My husband and I went for a couple massage(as it was a wedding gift) before we arrived at steam on main I called to confirm my appointment, but the client services that I received by the Receptionist and the Ladies infront has no way of speaking to any of there clients as well as welcoming us. We went into the massage area the lady has NEVER asked me if the pressure is okay or if I am okay during the course of the massage. Instead during the course of the massage she started using her elbow. I turned around and specifically told her that wherever she is pressing on now is extremely sore and me thinking she is probably just massaging the tension out. She continued doing the same thing and I was so tense that she kept on telling me to relax ,because it WAS EXTREMELY PAINFUL. this has happened on the Monday 20th February 2023 at 5pm and on Wednesday the pain was so unbearable it cost me doctor fees to go and check out my shoulders only for it to be swollen and looking like speedbumps on my shoulders. This has really impacted me that I had to stay out of work due to this lady being so unethical and not listening to me when I strictly told her she was hurting me. I would not recommend this spa at all as this has caused unbearable pain and doctor fees that I never had.