Rozaan R

Disgusted by Theola

I'm so disgusted by Bossa Somerset West. I've been a good customer to them for years. Tonight we went to celebrate my nephew's 7th birthday party. As we entered the waiter made her way to us and seated us outside. We were happy with our seating and it went well. We had our drinks served. While waiting on our food for almost a whole 45 minutes the food was served cold. We didn't complain at all but what really ****ed me off was when we asked the waiter to bring the bill she was all over the place as she had too many tables that was waiting on her and asked another waiter to bring the bill. Eventually we stood up and went to go pay at front desk. She came with the card machine and each one paid their bill with a tip. We all went to the cars and my sis went to the bathroom before we left. When my sis came out, she asked if we didn't include our tips as the waiter Theola came to her and told her that we only gave her a R17 tip and we are supposed to give a 10%, than my sis gave her extra for the tip. First of all Theola it's not compulsory to give 10%, that's only when the service was good and you were poor at service!!! You had the nerve to question your customers regarding the tip that was given. Secondly don't be uitgevriet for tables when you can't get to everyone only because you want that juicy tips, you got to work for it. You can be ****ing glad I only heard about it when I got home cause I would have made a moerse at the spot! Bossa Somerset West I hope you give your staff proper training regarding the bill and tips! Theola went home with 30% tip of the bill. Please don't me wrong I will give my waiters a good tip but do your job right and don't be uitgevriet!!!