TT
Tebogo T
Active since Mar 2023
4
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4 reviews8 months ago
They dont care about their clients
My experience with prime south africa has been extremely disappointing. After making multiple calls asking to speak to the claim handler and getting no answers, the other day I even had to travel 177 km from Mpumalanga to their Bryanston head office — only to still be left in the dark. Even after that, when I called recently, I was told that they have nothing to say to me anymore since the matter is with the Ombudsman. This attitude shows a complete lack of accountability and care for their clients. Instead of taking responsibility for the damage to people’s property, they allow cases to drag on until they are escalated to the Ombudsman. This is negligence, and it leaves customers feeling abandoned. As customers we deserve transparency, communication, and accountability — not silence and neglect.
1 reply
8 months ago
Beware: Great on Small Requests, But Claims Are a Nightmares
Please don’t believe those 5-star reviews you see here — many of them may be influenced by the company offering clients discounts in exchange for positive ratings, rather than reflecting genuine service quality. I’ve also seen some say they are very fast to answer calls — yes, they are quick when it comes to small requests like changing debit order dates, but when it’s time to handle claims, you’ll rarely find a claims department consultant available. 1. I had an accident in March. My car was taken to their appointed assessor, but it took two weeks just for them to inspect the vehicle. 2. After that, I was told I had to pay to move the car to the approved repairer—something they never mentioned upfront. This unexpected cost felt unfair and was never clearly communicated. 3. Then I was told that because they were taking the car to the repairer, I had to sign a form stating that if anything happens to the car while it’s in repair, the insurer won’t be held responsible. This means that if something happens to the car during that time, you have to follow up directly with the repairer because the insurer will not get involved. 4. After the repair quote was sent to the insurance, I had to follow up with the repairer to check if it was approved. The repairer said they were still waiting for the insurance. When I called the insurance, the consultant told me the authorization was approved four days ago but hadn’t been sent by the claims department yet. They then had to send the approval email to me so that I could forward it to the repairer. 5. After four months, I had to escalate my case to the complaints department. They never called to hear my side of the story — instead, they only sent a long email response which had nothing to do with the complaint I raised. 6. Six months later, the repairer drove the car and oil and water mixed, causing damage. They then denied that they had driven the car. I had to provide a tracker report proving that the car was driven for 35 minutes during that time. 7. Then I was told to come and fetch the car, which was basically in a “dead” condition. If I didn’t collect it, they said they would start charging me storage fees. I asked them to deliver it to my place instead. As I speak, I’m paying for a car I’m not even driving because I chose a cheaper insurance option over quality—and now I’m regretting that decision. Closing: This whole process has been frustrating, stressful, and unnecessarily drawn out. I expect the insurance company to take responsibility, communicate transparently, and resolve this dispute fairly and promptly. I hope my experience helps others be cautious and demand better service
106 replies
38 months ago
Dream cars booysens
Terible experience with this company. I personally will not advice anyone to buy anything from them. They sell writeoff cars and what pains me is that you will never notice it until you drive it for 3 weeks then you will start experience engine problems.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
1 (25%)
2 Star
0 (0%)
1 Star
2 (50%)