RS
Ronsia S
Active since Apr 2023
3
Reviews
0
Industries
Reviews
3 reviews28 months ago
Would Definitely Recommend
Great certified course with wonderful service throughout. No complaints from me. :)
0 replies
37 months ago
Online store has pathetic customer service
Online store has pathetic customer service Your online store service is great when it comes to delivery speed. However, the wrong shoes were delivered end of Feb - and that’s where everything went wrong. Turns out there are 2 solutions when this happens - you can trade the shoes in store, or alternatively you have to issue a return & wait to be refunded. The shoes I ordered are apparently only available online so I was forced to issue a return request, wait for refund and then only be able to reorder the shoes I wanted. I issued a return request end of FEBRUARY, it is now April and I still have the incorrect shoes. I constantly have to follow up, no one seems to be taking initiative on this issue & I get pathetic generic responses back like “The couriers are yet to advise when parcel is out for collection.” The courier has not contacted me once - I suggest getting a better courier company. The first courier order cancelled and they only looked into it and found out when I persistently asked what’s happening. They issued a new courier collection last week and yet they still have not contacted me. I am extremely upset. I got the shoes for an event that has now passed. I have stated that I will be selling the shoes delivered if pickup doesn’t happen this week as I have been patient enough. I also warned that the shoes delivered were more expensive than the ones I bought so you will be running at a loss. Fix your pathetic generic customer service and find a way to handle incorrect deliveries without majorly inconveniencing your clients - it’s 100% ruining your reputation. Get some account managers who actually sort issues instead of deflecting them.
0 replies
37 months ago
Online store has pathetic customer service
Your online store service is great when it comes to delivery speed. However, the wrong shoes were delivered end of Feb - and that’s where everything went wrong. Turns out there are 2 solutions when this happens - you can trade the shoes in store, or alternatively you have to issue a return & wait to be refunded. The shoes I ordered are apparently only available online so I was forced to issue a return request, wait for refund and then only be able to reorder the shoes I wanted. I issued a return request end of FEBRUARY, it is now April and I still have the incorrect shoes. I constantly have to follow up, no one seems to be taking initiative on this issue & I get pathetic generic responses back like “The couriers are yet to advise when parcel is out for collection.” The courier has not contacted me once - I suggest getting a better courier company. The first courier order cancelled and they only looked into it and found out when I persistently asked what’s happening. They issued a new courier collection last week and yet they still have not contacted me. I am extremely upset. I got the shoes for an event that has now passed. I have stated that I will be selling the shoes delivered if pickup doesn’t happen this week as I have been patient enough. I also warned that the shoes delivered were more expensive than the ones I bought so you will be running at a loss. Fix your pathetic generic customer service and find a way to handle incorrect deliveries without majorly inconveniencing your clients - it’s 100% ruining your reputation. Get some account managers who actually sort issues instead of deflecting them.
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)