Kwanele B

The Blyde River Walk Estate

I booked for a room at The Blyde River Walk Estate on the 26th of April 2023 via Booking.com for the 30th of April 2023 for two adults, our booking was confirmed as we paid and we were supposed to check in between 2pm and 7pm. When we got there on the 30th of April 2023 at 14:35 we struggled to find our way in as we were told that there was no room available to host us, no explanation or whatsoever from Booking.com but just wanted to transfer us to another location, there was no decency of even sending us our refund immediately so that we may enjoy our weekend elsewhere, we left around 7pm as broken as we were. This is the worst service I've ever experienced from people who regard themselves as professionals as a result I would not recommend anyone to make use of Booking.com as well as their agent that is in charge of the reservations made at The Blyde River Walk Estate.