FZ
Frank Z
Active since May 2023
4
Reviews
0
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Reviews
4 reviews21 months ago
Unknown transactions and absa call centers unreachable
This morning I saw that there is an unknown transaction listed as "JOURNAL DEBIT SAS WDL FEE COR" for R93.60. I have made effort of trying to call the call center and ***** center but the calls kept dropping. I hope to get some answers for this transaction as it seems I am not the only one that has this issue.
58 replies
30 months ago
Why I wont recomend RSAWEB to any one
At first their service was good and stable, but since 9 September 2022 it went downhill fast and it is not slowing down! The following dates is dates I had to contact customer service because either my service is down, slow intermitent connection. These issues will sometimes continue a whole month without being solved where I would enjoy a stable connection for the whole month. The dates are as follows: 9/9/22 29/9/22 21/10/22 12/11/22 3/12/22 One month of January with no issues!! 8/2/23 14/2/23 28/2/23 18/3/23 28/3/23 6/4/23 3/5/23 8/5/23 One month of stable internet for June!! 18/6/23 28/7/23 8/8/23 19/9/23 26/9/23 28/9/23 3/10/23 (Vuma came to replace the ONT and I had good connection for about 19 days when we started with all the issue again) 24/10/23 Yesterday I could not even connect tot the ONT, But RSAweb wont miss a beat taking your money, but they cant supply a proper STABLE service for two months conitnuely! In a year and a month I have only had 2 Months with NO ISSUES, but yet I need to pay and they will shove their fine print in your face! It is difficult to go without internet for two weeks to transfer to a new ISP but I am on the point where I will rather waste money to get an alternative short term plan and transfer to a different ISP. But RSAweb should stop claiming they are one of the top ISP's when they are clearly not there anymore!
0 replies
30 months ago
Failed recovery and not true to their word of no recovery no payment
On the 04/05/2023 I made a huge mistake by formatting my NVME drive and I did not check my back ups. As a result I lost my entire financial system and my email since 2013. On the advice of my IT company I contacted Intratec for Data recovery services. My device was collected and I was quoted on the 10/05/2023 R5577.50 I was also told if they fail the recovery and there is nothing recovered I wont have to pay. I also specifically gave them the exact files I was looking for with dates and exact file names, it was a backup of my financial system and my latest datafile for my email. I made payment as per their request on the 17/05/2023. All went well and I was informed on 22/05/2023 that they recovered around 902gb of data. I did send out a destination drive to them. I requested a remote viewing but was denied since all the machines had jobs on them according to the contact person. On the 30/05/2023 I was informed I can arrange collection of both drives. I informed them on the 01/06/2023 that the information on the drive was current installations and none of the info is the info that was lost during the format. They insisted on reopening the job and send a courier to collect the drives again. This is were it started going downhill. The drives was collected as arranged, and on the 8/06/2023 the reception contacted me and asked “Was this ever collected?”. I was a bit surprised at the question to which I informed her yes it was collected. She seemed surprised and responded “The technician has informed me that he is redoing all scans“. On the 13/06/2023 if was informed that the destination drive was ”faulty”. I insisted on doing a remote viewing before I incur more expenses on a recovery I already had my doubts about. The remote viewing was arranged for the 21/06/2023 that was almost seven days after I requested the remote viewing on the 13/06/2023. I downloaded anydesk as per their instructions and waited from 9:30 to 11:00 for our arranged 10:00 appointmet. They missed it with no excuses or apologies. I had to rearrange meetings with clients to do the viewing. On the 23/06/2023 after a lot of effort from my side I was able to do the remote viewing. This is after their tech did send me a physical location and was not even aware that it is a remote viewing. Once again they failed to recover anything that was useable to me, this time they could not even recovered current installations information of the drive. They then insisted that they reopen the case again on the 30/06/2023. Against my better judgement I reluctantly agreed. This is where it all went even further downhill, from the 04/07/2023 I had to request constant feedback or I wont hear a thing from Intratec from the 04/07/2023 to 31/07/2023 it was always the same the tech is still scanning for the files, they have by now given up on my financial system and was only scanning for .pst files. A remote viewing was arranged for the 01/07/2023 which then was canceled. At this stage I insisted on a full refund as they are now just wasting my time and they failed to recover anything they did not want to do a full refund and I was refunded 70% after negotiations. Also the manager I spoke to BRandon Koopman admited on WhatsApp that the recovery was a failure. I accepted this reluctantly as this was going back and forth from the start of June to the beginning of Sept when the refund was finaly paid after many voice notes and complaining. Being ignored for weeks and then get a short answer of it will be paid. I will never ever recommend them to any one person, nor will my IT company again recommend them or use them as he almost lost my business as well. I still feel I needed to be refunded in full but I know it is a pipe dream. I ahve all the email trails and all the WhatsApp messages to proof everything. I am higly disappointed in the service I recieved and their reluctancy to pay me back even after they said no recovery no payment and at their own admission failed the recovery.
0 replies
36 months ago
Never trust them, and the worst customer service
Over the past few months I went from being impressed to outright shocked at their poor service. Firstly logging tickets trought any channel but their social media channels is hopeless, you will wait a week for a response until you tag the on social media. Then they are very quick to respond. I will give credit to the social media team that they always try to sort out the issues. Then they come one year later and hit you with a big money surprise. They claimed to have notified me on the 28th February about a price increase. I have no issue with price increases as it is normal that their is price increases from time to time. BUT they upgraded me from a 100mbps up and down line to a 200mbps line without notification. When I checked my original package their monthly price have decreased in actuall fact. So it seems the upgrade was put in place so they can asure me paying more money than I should. Now here is the catch my last invoice was recieved via Email on the 30th of January 2023, there after I did not recieve any more invoices until I filed a complaint with them in May regarding the speed increase I never requested. That now have resulted in an unwanted price increase and it should have been a decrease if I was kept on the original package. So be carefull make sure you check your invoices every month. Because if you insist on being placed back on your old package they will make you pay R575 (this is apparently charged by Vumatel) to go back to where you were after THEY "upgraded" you for free. Nothing is free and RSAweb have proven that to me. Be carefull of their money traps.
0 replies
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1 Star
4 (100%)