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Philna M
Active since Jul 2011
3
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3 reviews38 months ago
Good service, great product selection
Very happy with my first purchase. They're probably not as fast as a company as big as e.g. Takealot, but they had stock of things that I couldn't find anywhere else, and I got my order fast enough. They accidentally sent me a slightly different model pen to what I wanted (I was after something specific as a gift), and then happily sent the correct one for free.
0 replies
41 months ago
Still trying to exercise cool-off after three months of being sent from pillar to post
I posted previously on 10 Oct about the same issue: https://www.hellopeter.com/vodacom/reviews/impossible-to-exercise-right-to-cool-off-4127427 Dear Vodacom Consumer Website Team I ask for your assistance again, as no other means of contact results in any action from Vodacom. I have been trying to get this issue fixed for 88 days and have spoken to 9 people at Vodacom. My problem has not been resolved. I was contacted after my previous HelloPeter post, and things happened, but were not completed. I am now slightly worse off than before. I was contacted on the 13th of Oct (I think - this time I didn't save all my call records) and the person kind of again tried to sell the bad deal to me, basically explaining that it would be difficult to undo it now. I declined and asked that the upgrades be stopped. He said he will have to do some sort of reversal - cumbersome but possible. On the 18th of Oct a courier came and collected the three (unopened) routers that were part of the deals. I received SMSes confirming that they were successfully returned on 20 Oct. (The fourth unwanted upgrade didn't have a router, but was also part of my cool-off request.) This seemed very encouraging and I hoped that would be the end of it. But 1 Nov came and went as did 1 Dec. My Vodacom app says that I still have (and pay for) the four unwanted bloated contracts that only expire in Sep 2024 - except I now also don't have my free routers anymore, because that part of the reversal was successful. PLEASE SORT THIS OUT ASAP - i.e. restore my contracts to what they were on 1 Sep 2022. (I can live with paying the extra fees for the past three months, but not with being tied to this for two years!)
264 replies
43 months ago
Impossible to exercise right to cool off
I was stupidly talked into contract changes (for 4 of my 5 lines) by a Vodacom direct marketing caller on 13 Sep. I was not in a place where I could take notes and I was assured multiple times that all the info would be e-mailed to me. I got one of the contracts 5 days later and it was not what I was led to believe over the phone. The specific number to cool off was also not provided in the e-mail, which I asked about more than once. The other three contracts never came. Given the already-broken promises, I immediately started trying to exercise my right to cool off these upgrades. It has to date been impossible. And now it is getting complicated, because I am past the 14 day cool-off period. I have been trying to cool off since 4 days after the sales call. I walked into a branch (who told me direct sales are blocked from them and to phone the call centre). I phoned 082 135, who scheduled a call-back from someone who should be able to help for a week later, which was just past the cool-off period, but I was told that's fine. The call never came. I then e-mailed customercare@vodacom.co.za with the whole history - no response. A few days later I tweeted @Vodacom. Next day I got a call-back from 082 241 1082 who transferred me to 082 1958 (the cancellation dept?). This person told me to phone 082 1945. Today, 082 1945 (after sales service?) transferred me to 082 17844 (online upgrades?) who transferred me to 082 1959 (?upgrades?), who then told me to call 082 1945 (after sales service?) - which I had tried an hour earlier...! So - a perfect circle and no one can help. I will be taking this up with the National Consumer Commission, as I think it is rather pointless to pretend to comply with cool-off legislation and then make it impossible to exercise this right. (For the record, all the service staff - after the duplicitous sales person, who also just followed a script - have been very friendly and genuinely trying to help. The system prevents them though and I can't get to anyone who can sort this out.)
398 replies
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5 Star
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2 (66.66666666666667%)