VM
Valerie M
Active since Jun 2023
2
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2 reviews35 months ago
Stay away from LG Products in Pretoria & Johannesburg (XecuTroniX Do Their Repairs)
XecuTroniX, Unit 4, Big Sky Factories, 19 Drakensburg drive, Longmeadow West, Longmeadow, Johannesburg, South Africa Absolutely shocking! Only LG service over a large area for Pretoria and Johannesburg. Only open Monday to Friday, tough for working people, no pick up and delivery service. No proper parking. No room in reception area to talk to them, you are constantly shunted left, right and centre, while you try to explain your request. Drove 1.5 hours to take them a R3000 set of earphones (LG) where glue has clearly come loose on one and the other is starting to peel. Under guarantee. Took a brief look and said we clearly have tried to open them and take something out of it, we must pay if we want it repaired. Called for the Manager, he said the same. We asked for a quote to fix it, they said that we must be willing to pay a "Quote Rejection Fee" if we do not accept the quote! What??!! So they can quote anything and still make money? LG! You can do better than that. Going to stay away from LG products now, like a plague. We drove home the 1.5 hours, having achieved nothing, but used up unneccesary time and petrol! Shocking!!!! Finding it hard to find positive reviews about their Service company, XecuTroniX!
0 replies
35 months ago
Don't Buy LG Products if you live in the Pretoria or Johannesburg Area, in South Africa
XecuTroniX, Unit 4, Big Sky Factories, 19 Drakensburg drive, Longmeadow West, Longmeadow, Johannesburg, South Africa Absolutely shocking! Only LG service over a large area for Pretoria and Johannesburg. Only open Monday to Friday, tough for working people, no pick up and delivery service. No proper parking. No room in reception area to talk to them, you are constantly shunted left, right and centre, while you try to explain your request. Drove 1.5 hours to take them a R3000 set of earphones (LG) where glue has clearly come loose on one and the other is starting to peel. Under guarantee. Took a brief look and said we clearly have tried to open them and take something out of it, we must pay if we want it repaired. Called for the Manager, he said the same. We asked for a quote to fix it, they said that we must be willing to pay a "Quote Rejection Fee" if we do not accept the quote! What??!! So they can quote anything and still make money? LG! You can do better than that. Going to stay away from LG products now, like a plague. We drove home the 1.5 hours, having achieved nothing, but used up unneccesary time and petrol! Shocking!!!! Finding it hard to find positive reviews about their Service company, XecuTroniX!
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