Lynton M

Read this before using Magna Thomson International Movers

Avoid this company, which is part of a group of international movers operating within the Laser Group. We had a really TERRIBLE EXPERIENCE. Many items of furniture, including valuable and irreplaceable antique items, were badly damaged. The packing was so appallingly done it even resulted in legs being completely broken off the antique diningroom table and antique writing desk,. An antique diningroom chair was broken into two pieces. Damage to the over 200-year-old Grandfather clock has cost us 900 UK pounds (equivalent to almost R21 000 at today's exchange rate) to repair. The brass finial from the top of the clock has disappeared. Apart from these, there were many other items of furniture and china damaged as the result of careless packing. Items have gone missing from crockery and cutlery sets which were delivered. Several boxes have never been delivered and Magna-Thomson neither acknowledges nor accepts any responsibility for these. It simply says we weren't insured. The reason we weren't is because the insurance company they recommended required everything to be valued at full replacement value in British pounds. Many items, but particularly the antique furniture ones, are irreplaceable and thus impossible to value. So, believing that we were dealing with a reputable international company, which had duty to properly pack and care for our belongings, we decided forego insurance. The end result of trying to get some degree of acknowledgement of negligence from Magna Thomson, we were offered a settlement of R3000, which was later increased to a paltry R4500! Beware of using this company.