MM
MissT M
Active since Jul 2023
2
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2 reviews8 months ago
No regard for customer
Today,I visited the Old Mutual KimPark in Kimberley. Being excited I saw there was no queue and thought I will be assisted immediately. I was booked in at 15:13 worry free I took a seat and waited to be called. To my suprise I eventually 15min later noticed two consultant at cubicle 6 and 7 rrespectively played with their cellphones and I immediately reported to the front desk where I was booked at the lady called out to the consultant to book the customers to be helped. Still no recursion from the consultant. One from cubicle 8 asked for the ticket number and shouted the number was called already no regard for customer experience whatsoever. Very disappointed 😞 😔 had such high hopes for Old Mutual branch in Kimberley Kim Park. Both consultant continued on their phones until the consultant at cubicle 8 eventually called me to be assisted. I will never recommend Old Mutual to friends and family.
53 replies
16 months ago
Unfriendly Unhelpful Controller Pulane Chaka
Today we were the first customers and stood being patient waiting for assistance after 5min we approached Pulane Chaka the controller whi saw us standing but didn't ask how she can assist and after asking who can assist us at the Money Market she referred us to the kiosk there the lady referred us back to the Money market where there was stino one to assist. Again I asked Pulane who can assist she said Thandiwe Ntyiya is in the bathroom which I feel she should have said in the first place instead of sednius from pillar to post. Eventually Thandiwe made an appearance speaking Sesotho unbothered whether we are fluent in the language or not. The service was poor and having a controller like Pulane who shows no regard for customers at 08:40 in the morning is a concern. Checkers Management do not appointment people base on the years they sat on the till but rat6take them through a customer experience course.
0 replies
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1 Star
2 (100%)