DG
Dandre G
Active since Jul 2023
2
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2 reviews9 months ago
Would recommend!
I had an excellent experience with Eljoney Executive Body Repairs. Both Johanns were incredibly helpful, efficient, and communicated clearly throughout the process. From start to finish, everything was handled professionally, and I really appreciated how quickly they assisted me. I got my car back within the expected time frame, and the quality of the work was outstanding. Highly recommended!
53 replies
34 months ago
AFTERSALES CARE IS POOR!
I bought a Hyundai IX35 on the 17th April 2023. Later that evening while driving the windows switch did not work. I phoned the salesperson that helped me and told him about my problem. He told me that I need to bring in my car. The very next day (18th April 2023) I went and filled up the petrol tank, as I wanted to leave the car did not want to start at all. I phoned again and he sent someone to come pick up the car. It was a faulty positive connector on the battery. I told them to fix the battery connector and the window switch. They phoned me on the 19th of April and told me that they need to order a new window switch for my car and it would take 5 weeks. 12 June I called for a follow up and they told me it will take anywhere between 3 to 9 months to get a new window switch. I phoned them on the 21st of June for a follow up and they told me to bring in my car, because the person that helped me transferred to other Nissan. A new salesman took on my problem and he said I need to bring in my car the 28th of June, they need to take out the unit and see if they can repair or need to order a new one... My fiancé took in my car the 28th June, they told my fiancé that they are taking out the old one and the new one will be here early next week (3rd - 8th July), there was no follow up calls, I had to phone and ask what is going on. I phoned again on the 11th of July asking when the part will be here, because it is very dangerous for me and my fiancé to drive the car where we need to open the door to go through ticket gates at malls and tollgates, Raymond at Nissan told me that the part is still not ordered. So the part was still not ordered from the 17th of APRIL!
0 replies
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