R
Richard A
Active since Jul 2023
3
Reviews
0
Industries
Reviews
3 reviews13 months ago
CBD Residency failure to give refund for a deposit
My brother, Mr ZM Aphane, requested an accommodation for his Lil daughter during 2024. He paid a deposit which was supposed to be refunded in November 2024. He then requested me to follow-up on that since he is staying in Seshego, next to Polokwane. I personally visited CBD Residency in Pretoria to follow up on this only to be advised that the money will be refunded by end of November 2024 despite my brother's lil daughter vacating the room before June 2024. The money was not refunded as per the promise and on 23rd of January 2025, I wrote an email to CBD Residency using their provided email address, namely, Info@cbdres.co.za. I also included my brother as per his request on same email. I attached my brother's initial application, proof of several calls that I made to the following up on the refund as well as proof of my brother's bank details. Now instead of them refunding the money, they decided to phone my brother requesting the same documents that I had sent to them, i. e Initial Application for accommodation for his lil daughter and proof of his bank account. My brother contacted me and indicated that he was surprised that the same documents that I had sent to CBD Residency copying him are now being requested by the same people. He then indicated that he will re-send the same documents again to me, and asked to once again send them to CBD Residency since he doesn't want to interact directly with them based on their lack of trust and integrity. On the 26th of January 2025, I send another email to CBD Residency copying my brother and attached the documents from my brother again. It must be noted that up to today, 12th of March 2025, the requested refund is still not paid back to my brother by CBD Residency. I really fail to understand as to why are they doing this and taking advantage of the situation. I therefore request your urgent intervention on this matter. My brother's name is Mr Zacharia Aphane, contact number +27662199951. CBD Residency's contact number is 0123220277, and their offices are in Pretoria opposite the Magistrate Court building. I will really appreciate it if you can intervene on this matter as a matter of urgency. It really pains me when institution such as CBD Residency takes advantage of innocent people as well as take them for a ride. Thanking you in advance. Richard.
0 replies
23 months ago
Tracker SA failed to remove the tracking unit from sold vehicle despite numerous requests
I have sold my vehicle, Polo Vivo, 1.4 Trendline to Citton Cars Dealership in Gezina last year on 29 November 2023. I immediately notified Tracker about that via email, and they responded with a reference number for the logged call promising to act on my request. Since then, I kept on getting notifications from Tracker including telephone calls late at night or early in the morning about the sold vehicle. I wrote several emails to them every time I get these calls and / or SMS notifications telling them to please stop notifying me about the status of the vehicle as it was sold in vain. This morning, 9 June 2024, I received a call from my brother stating that he was woken up by Tracker Emergency informing him that the sold vehicle is entering the boarder. He then contacted me and also woke me up about the call and was very upset. The worst part is that on my mobile phone, I also received an SMS today, 9 June 2024 from Tracker about the emergency notice. This is what the SMS message says, open quote " Tracker: we have attempted to contact you regarding the safety of your vehicle KD51TRGP (Vehicle Sold). If you require assistance, please call 0861118729" Closed Quote. You will note that within the same message after the registration number, they even wrote " Vehicle Sold" as proof that they know that it was sold as per my messages in November 2023, but why do they still phone me to notify me about the status of the sold vehicle? Why do they even phone me in extreme awkward times including my brother? I warned them before about reporting this worst service to Hello peter in vain. The following dates reflect dates of my email correspondences to Tracker notifying them about removal and cancellation against my name with reference numbers that they issued: 1) 29 November 2023 - Thank you for your email. Your work item number is 16863367. 2) 12 December 2023 - Thank you for your email. Your work item number is 16988182. 3) 8 January 2024 - Thank you for your email. Your work item number is 17037355. 4) 26 March 2024 - Thank you for your email. Your work item number is 17461618, and also work item number is 17461702. The following email was sent to Tracker again on 26 March 2024: Open Quote, From: Richard Aphane [mailto:aphanelr@outlook.com] Sent: Tuesday, March 26, 2024 9:38 PM To: Tracker <consumerinfo@tracker.co.za>; Raymond@trackersupport .co.za <raymond@trackersupport.coza>; trackerleads@tracker.co.za; Tracker from Tracker Cover <tracker.integration@takectrl.co.za> Subject: Polo Vivo, 1.4, Registration KD51TRGP Good evening I keep on getting notifications about the above-mentioned vehicle via SMS on my phone. SEE ATTACHED PROOF... This is really irritating me as I had sold this car to a dealership last year, 2023 in November as well as notified your company about the same. I really do not know as to how many times must I notify or remind your company to please stop sending me SMS notifications about this vehicle in vain. Your failure to rectify this situation would leave me with no option but to escalate this to social media as well as Hello Peter and may be that is the type of language that you understand as a company. Now, for the last time, please stop notifying me about this vehicle as it no longer belongs to me as per my previous numerous requests. If I get one more notification from now going forward, I will act very swiftly and expose your company for failure to rectify this. I have proof of emails dating as far back as last year notifying you about this matter. I am sick and tired of wasting my valuable time writing to you about the same thing over and over again. Hope you will immediately rectify this situation. Regards Richard Aphane Closed quote ... Now, I continued to get calls and notifications via SMS from Tracker on the following dates despite the above email dated 26 March 2024: - 9 May 2024 at 13 :38 pm - 10 May 2024: Two notifications at 07:42 am and 15:01 pm. - 9 June 2024: Two notifications at 07:25am and 07:35 am I then received a call from my brother today, 9 June 2024 telling me that Tracker phoned him about the vehicle, and he was still sleeping when he got the call . I was very upset and irritated by that as I was also still sleeping, and then decided to phone Tracker about this, and they repeated the same message that I should call their support tomorrow, Monday, 10 June 2024 something that I have been doing since 29 November 2023 in vain. Please assist urgently on this as I am sick and tired of this pathetic service.
159 replies
33 months ago
Great service indeed...
Great service indeed and hope that the words and/ or promise would be converted into action when the time come
60 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)