BS
Bjorn S
Active since Jul 2023
2
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2 reviews17 months ago
Absolute disgusting business
What a bunch of ******, excuse after excuse after excuse. It's a dirty business. Steeling from innocent people. Bought a part and so called worked! When the part was installed to find that it was a deffective part. Blamed the approved RMI workshop that has been in business for over 60 years that they installed it incorrectly and blew it! Yet cannot give you any report of testing the part and it was in good working order. What a joke! *********, no morals and just down right *******. No offer to even give back half my money. Please don't use them, as if something is wrong, they will use every excuse in the world not to assist you, yet they offer a service and a product.
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33 months ago
Terrible Service at The Pepper Tree restaurant / OpiKopi guest houze
am writing this e-mail to you in disappointment as the Peppertree restaurant was referred to me with incredible reviews. Firstly, I would like to compliment you on the design of the Peppertree restaurant, look and feel really great, a homely feel to the venue. In saying that unfortunately that’s not enough. I booked at the Peppertree restaurant on the 14th of July at 14:00pm this afternoon for a 60th birthday, this being my mother in laws 60th birthday. On arrival greeted at the door and taken through to our table, the service ambassador still to now I have no idea his name didn’t introduce himself to us. A gentleman with long hair tied up, neat and tidy if that helps. This is now where the issues started when we were ordering drinks. No gold tequila which I do understand as there is an issue at the moment, but you can get stock if you look around. Frangelico not in stock which I didn’t understand to be told by the service ambassador with the long hair that we are not that type of restaurant? I didn’t want to get into a discussion as to what type of customer he assumed we were as it is my mother in-laws 60th birthday. Also not knowing the drinks on offer as to which you don’t have a drinks menu, one would then think that the service ambassadors are trained to know the menu surely? This being a great service and confidence technique when serving guests, of the whole establishment, management etc. The service ambassador with the long hair, not a service ambassador instead an order taker. The reason being and repeating the above, no introduction, no suggestive selling, when having ordered a bottle of wine always accompanied by still or sparkling water yet this was not the case as not offered. I had ordered a focaccia for me and was a great opportunity for the service ambassador to have suggested additional starters for the table eg: Maybe additional 2 focaccias with mozzarella and garlic or add carpaccio onto it, no balsamic vinegar, no olive oil offered even when I got my focaccia. Wine was on the table and the gentleman with the long hair whilst having the wine no top up of glasses, this now being the decider on main course as no suggestive selling, up selling, not knowing if the restaurant had chef’s suggestions or even from the service ambassadors’ side, again just order taking. Which this is not how a service ambassador should be trained especially in your type of establishment but an order taker which would revert to being a waiter, waiting for orders this was the case. The waiter with the long hair then took our main course order, which in turn he seemed to be getting a little more bounce in his step. Subsequently to this I had asked for the fire to be lit which the waiter did. In doing so failing to tell us that the power is off and the extraction for the fireplace was not working due to the power being off. This ofcourse caused a little issue, my mother in-law having issues with her lungs and sensitive to smoke. I asked the waiter if it was possible if we would be able to move?, this was impossible for the Peppertree the waiter made it clear to me that the restaurant was fully booked, this was not possible, and tables were not allowed to be moved. Not a problem as I didn’t want to disrupt anything as I thought maybe the bookings would be in soon. Finally, our main course arrived, goodness I’m not sure what to say here really but please I would like you to bear in mind, I’m sure if you dined out that you had a simple, certain, expectation of the particular restaurant that you chose to dine at. The Big Man burger I ordered, I asked for cheese, which was not melted, instead grated cold cheddar. The chip portion size in a steel sauce portion cup like the one you get from spur. My burger was lukewarm, my nephew had ordered a burger as well and for a 14 year old to turn around and say it wasn’t great, his was also luke warm. During the course of our main course, a I think was a manager came past the table, didn’t say a word, looked at all of us and walked away this being an elderly gentleman who was losing his hair. Again, I’m sorry as unable to let you know their names, they didn’t say anything. Clearly client retention, building a rapport with the guest is not important to this particular person or the waiter. Main course done and cleared. We brought a cake for my mother in-law, the waiter saw yet we continuously had to ask for everything, additional knives, forks, plates etc. Well, this was going really well for a 60th get together and late brunch. Whilst having our coffee, I couldn’t believe what the waiter told me. Sir the table is booked for 18:00pm you have 25 minutes left and then need to leave. My Nephew had asked for an additional biscuit which accompanied your cappuccinos, to be told this is not allowed by your waiter. Wow I would have paid for it. Take note that we were not informed of this when we booked the table, or else we would have gone elsewhere due to it being a 60th birthday. How embarrassing, yet your team was ok with it. To make matters worse the waiter decides to put the fire back on with smoke going everywhere, I presume hostess kept staring at our table whilst talking to a younger a presume manager. Not once were the gas heaters offered, no blankets offered yet you had in restaurant, not once were we made to feel warm and welcomed truly by the Peppertree team, also being our first time. In saying all of this, your service team need some serious training as well as your management. You can have the best-looking restaurant and the most expensive. If your team doesn’t understand guest retention, simple training of service ambassador’s. Management needs additional training in this regard and better understanding of business development, client retention et,. should be invested and proud of the establishment as they are brand ambassadors. All I will say is Company Culture. I’m writing this to you on e-mail and not on social media, making you aware as constructive criticism. I have been in hospitality, Training, QSRs, restaurants, Hotels for the last 27 years. Understanding the industry well. This is not acceptable service nor behaviour. You have lost potential loyal customers who would have supported you throughout, which I do know hospitality & tourism need in South Africa currently. I do hope this e-mail reaches either the management or the owners. This e-mail was written with no response from the peppertree restaurant nor the guest house. Helen de Beer?
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1 Star
2 (100%)