SM
Shameet M
Active since Aug 2023
2
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Reviews
2 reviews30 months ago
Smart Appliances Durban
Smart Appliances provided a ********** service experience. My dishwasher was held for over a month with no updates unless I initiated contact. Communication via email was equally unproductive. They blamed Hisense for the delay without reasonable updates. After pressing for action, I received an incorrect report on the same day. Their administrators displayed incompetence throughout. The only time I got swift service was when I requested my dishwasher back, which was delivered promptly. Overall, a frustrating and disappointing service from Smart Appliances. I recently received a reply to my review on google of smart appliances, and I was taken aback by the tone and content of their response. It appeared to include comments that attacked my gender and indirectly insulted my ***uality. I believe in open and respectful communication, and I was disappointed to see such offensive remarks in your reply.
0 replies
33 months ago
Disappointing Service
Extremely disappointed with Elna's communication on advertised lessons. It's disheartening to see all my messages, emails and calls blatantly ignored. As a potential customer, this unresponsiveness has been frustrating and unprofessional. Please prioritize improving your communication to ensure a better experience for others.
0 replies
Review Distribution
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1 Star
2 (100%)