SA
Samantha A
Active since Aug 2023
9
Reviews
0
Industries
Reviews
9 reviews5 months ago
Excellent communication, wide variety of health, food, and beauty products.
Excellent communication, great turn-around time. Wide variety of health, food, and beauty products at competitive prices. Best for me is that they deliver via Pargo.
71 replies
6 months ago
Avoid this company!
Avoid Mmela at all costs. I cannot transfer ownership of my vehicle as I have not received the necessary documentation - after 6 months!
0 replies
20 months ago
From Zero to Hero!
Thanks to Oudtshoorn Ford Spares Department for improving their customer service after a poor review. They went the extra mile in getting my part to me, and their communication was 5 star!
0 replies
20 months ago
Poor service from Spares Department.
This review is for their spares department. Very poor service received when I ordered a part for my vehicle. I was told it would arrive the following day, and that they would call me when it arrived. After 5 days I called to check if the part was in. It was, apparently. I said that I would collect it 2 days later, and to please keep it for me. I live 100km from Oudtshoorn. I went to collect the part on the day arranged, and was told that it could not be issued to me as the computer system was down. Apparently it was now the second day thst the parts department was off line. I asked why they didn't call me to tell me not to drive 100km to fetch a part that could not be issued. Then I was told that the system was only off that morning when they arrived at work. No indication was given when I would be able get the part, no plan was made to give me the part and invoice me later that day. No apology, nothing. I'm still waiting to hear when I can fetch the part.
0 replies
20 months ago
Good all round service!
I love the wide range of product options available, and especially that Faithful to Nature is both Environmentally and Socially conscious. The product reviews are very helpful, as is the detail provided for each product. Even though I use the Pargo option, I'm always amazed at how quickly my order is packed and shipped. The fun rhyme about my order makes my day. Friendly response to any queries. Highly recommend Faithful to Nature.
0 replies
22 months ago
Item not delivered and no customer care response!
I purchased a buy one get one free item from Poetry Stores on-line. Only one item arrived. After two queries to customer care, still no response. I do not recommend buying from Poetry Stores On-line. You will be disappointed.
0 replies
23 months ago
Communication is key to customer satisfaction
When making an appointment at the practice, I forwarded my medical aid details. When I arrived for my appointment, I confirmed my medical aid details and gave through my pre-authorisation number. At NO stage was I informed that the practice was contracted out of my medical aid. When I received an account, I requested that the practice claim directly from my medical aid. I received a very unpleasant email telling me that my medical aid had cancelled their contract and dealing with the medical aid was not their problem. The whole experience, and unpleasant emails could have been avoided, if the practice informed me when I gave my medical aid details, that they were no longer contracted-in to the medical aid. The lack of communication and maturity from the practice was appalling.
0 replies
25 months ago
Helpful and Knowledgeable.
Small internet cafe and copy business in a small town. Good overall service with supply of WiFi, repairs to laptop computer, installation of software. Knowledgeable and willing to help solve IT issues. Other services also offered, but haven't tried these.
0 replies
31 months ago
Green and savvy.
Great variety of products available. Local and ethical options, very planet- and socially-aware company. Excellent service and remarkably quick delivery.
131 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
2 (22.22222222222222%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
3 (33.333333333333336%)