ME
Marie-Claire Evans
Active since Aug 2023
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Appalling service delivery
I have been trying to get my internet up and running for over a week. I was promised a quick turn around time and the modem was delivered promptly but thereafter it has been a nightmare.!!!! To get assistance on the call centre you have to wait for up to an hour to speak to a consultant and twice when I have finally got through the call gets cut. The fibre installer came and went and no signal from the modem but can’t get through to Mweb to get it sorted. The level of service delivery is a disgrace and I warn anyone considering Mweb to stay away.
265 replies
16 months ago
ARC online - uncontactable and no tracking for orders
I placed an order online on Arc for two beauty products on 16th December. I got a order confirmation on email but the order had no tracking. I didn't worry about too much until today when it occurred to me that it has been two days and I have had no updates on shipping my order. I contacted the call centre and sat waiting to speak to a consultant for 30mins without an answer and was forced to hang up. I emailed a query to the suggested email address and received an email response that someone would come back to me. Nobody has come back to me. I then decided to go in to the closest store, they informed me that the online Arc is run completely separately from the retail store. They apologised and acknowledged that they had had similar issues with customers coming in and needing assistance. So I am now sitting without my order, no ability to contact the company for help as you cant get through, no ability to check the status of the order and tracking. BEWARE!!!! DO NOT ORDER ONLINE WITH ARC!!!
0 replies
25 months ago
Oyster Box Exceptional
I went to my best friend’s wedding at the Oyster Box Hotel on Friday 5th April and was blown away by the service, food and attention to detail. The venue was spectacular and so deserving of its reputation as being world class.
0 replies
28 months ago
The Beauty Bag uncontactable
I placed an order yesterday 19th December 2023. I have tried to contact this company through all their channels…:email, WhatsApp and chatbot but don’t get any response. I am starting to think that the company is not legitimate. Be careful!!!!
0 replies
32 months ago
I had my account hacked and money transferred out of a credit facility into my cheque account and then airline tickets purchased for R65 000
I had my account hacked and money transferred out of a credit facility into my cheque account and then airline tickets purchased for R65 000. My experience resolving this with FNB has been appalling, there customer service is non existent. You are forced to use call centres where you have to adhere to turn around times but they don’t honour the turn around times and in most instances nobody comes back to you. The only success I had was through Hello Peter as I did get some feedback and a partial payment back on the funds ****** however I am still trying to get back the balance owing and resolve the interest charges on my credit facility. My conclusion is that a bank is only as good as how well it performs when you need help and this bank doesn’t assist when you need help the most. Your money in effect is not safe and your change of getting it back is a long and arduous road. I would recommend to all customers of FNB to move to another institution.
131 replies
32 months ago
Desperate customer
I am beyond desperate with FNB, I have had ***** on my account and am unable to resolve a full refund. It is month end and I have been trying since 8th August to finalise the refund. As the money was ****** from a credit facility it attracts interest charges and I have been desperately trying to have it confirmed that these charges will be reversed. The charges have all gone off my account today!!! I have emailed hellopetercomplaints@fnb.co.za three times and although I receive an automated response to say it is HIGH PRIORITY and someone will contact me, I am yet to have anyone contact me. This bank is as bad as the ******* that stole from me, as the bank is now *****ing from me. Please close your account if you bank at FNB. The customer service is non existent.
131 replies
32 months ago
*****
I have been dealing ***** on my FNB cheque account since the 8th August. It is impossible to get hold of anyone or have any meaningful feedback from FNB. It was only after I lodge a review on this site that I got the bulk of my money refunded. Unfortunately I was short paid the amount that was ****** by R3000 and have been trying ever since to have this resolved. I also have been wanting to confirm that I won't be charged the interest charges the money would have accrued over the period it was ****** until it was refunded. It was ****** out of a credit facility. I have also had to have new cards made as due to the ***** the bank advised I needed to cancel. my cards. This has attracted a fee on my cheque account and I would like these fee's waived but this has also fallen on deaf ears. I was told I needed to email care@fnb.co.za which I duly did on the 22nd of August. You get an automated response with a reference number and a commitment that your email will be answered within 24-48 hours. Today is the 28th August and I am yet to receive a response. I have forwarded my initial email three times and none of these emails have been answered either. I have contacted my private banker and she has informed she is unable to assist as she is not allowed access to ***** related cases. What is the use of a private banker if they are unable to assist when you need them the most and you are instead forced to use the contact centre. ***** is a crime, you put your money in a bank to protect it yet the very organisation that you pay to protect your money allows it to be ****** and then makes it near impossible to resolve. My experience with FNB has been appalling and I would encourage all customers of FNB to think very carefully about moving their accounts to another bank. Your money is not safe and their customer service is non existent.
395 replies
32 months ago
FNB *****
Warning to all customers of FNB, your money is not safe! I have had banking ***** on my account and FNB have done nothing to assist. What’s worse they have blamed me for the ***** and refused a refund of the ****** funds. Someone hacked *******ly into my online banking platform, transferred money between my accounts and then made a *****ulent transaction for airline tickets with Turkish Airlines for R65 000. Nothing from FNB except an sms reporting suspicious activity. I had to call the call centre and wait for a customer care agent all while someone was *****ing money from my account. I have waited over a week for an answer on the ***** investigation and they have come back to say they not refunding the ***** as the purchases were able to go through due to a one time pin which I accepted. Absolute lies, I never accepted a one time pin. Who accepts a one time when someone is trying to ***** from them, it makes no logical sense. What’s worse is they have no explanation for anything..::how was someone able to hack into my online banking? How were they able to make the transactions? Who bought the airline tickets? They must be able to get some answers but none are forthcoming which suggests it’s in house ********ity and they covering it all up. I am going to make sure this goes viral. People need to know that FNB is *******!!’n
191 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
6 (75%)