Mirriam M

Poor service

I would like to lodge a formal complaint regarding the service I received and the handling of my vehicle finance account. On Saturday, 07 March 2026, I voluntarily returned my vehicle to the bank as I am currently unable to afford the monthly repayments. I was informed that the vehicle would be valuated before being resold. However, today I received an SMS stating that the value of the vehicle is R60,000, while the outstanding balance on the vehicle finance is approximately R200,000. I then contacted Ms Zandile Dlamini to enquire about the valuation and to request that the vehicle be returned to me so that I could sell it privately in order to obtain a better price and settle the account with WesBank. During the conversation, Ms Dlamini advised that the vehicle would be auctioned starting from R60,000 and confirmed that if the highest bid is, for example, R80,000, the vehicle would be sold for that amount. I expressed my concern that this amount is significantly lower than the current outstanding balance and requested that the vehicle be returned to me so that I could attempt to sell it privately and repay the bank. However, I was informed that the vehicle would not be returned unless the arrears were paid. I also wish to raise a concern about the manner in which I was treated during this interaction, as I found the response and attitude from the consultant to be unprofessional and dismissive. I kindly request that this matter be reviewed urgently and that guidance be provided on whether I may be given an opportunity to sell the vehicle privately in order to reduce the shortfall on the account.