Bokgwabo M

Westvaal Mafikeng Renault

I took my car in for brakes repair whereby I met with the technician at westvaal mafikeng and advised me there was a problem with my car's brakes caligpa and it needs to be replaced and the cost of the caligpa is R3000 and I did pay the amount. I then met with the service manager and he assure me that they will make sure when the car is out from the garage everything will be in good condition and I won't have a problem with the brakes. Saddest part is since I got my car from the dealership it is worse than I took it back to them and I tried to call Reunalt SA to explain to them my frustration and they are not willing to resolve my issue. All they could say I should have change the brake pads when advises but it something that I was not advised to do by the technician at Westvaal Mafikeng. Now when I try to tell the dealership no one is willing to take the fall they say I'm the one who has broken my car and now the car don't have brakes I'm driving it and using my driving experience to slow or brake as it doesn't brake at all. If Peter can assist me for Westvaal to fix my car because now they want me to pay huge amount of money even Renault refuse to pay the parts to be replaced in my car and it is still under warranty.their reason is they want to blame me as if I'm the one who made this problem in my car. I know nothing about fixing cars that's why I rely on car dealers and their service department advise..