Mampho A

Wrong Product Advice from BioNike Consultants

Good afternoon I’m would like to lodge a formal complaint in regards to your BioNike consultations in Polokwane Dischem Platinum I’ve been a BioNike user for over 2 years and I’ve been having the greatest experience until recently. I’ve been using the BioNike Defence B-Lucent range for more then 2 years as I’m struggling with dark spots on my face. Recently I wanted to add to the range for a night routine to add something that can address the spots as I sleep. Your consultant after explaining my issues and she gave me a product(BioNike Defence My Age @ R395.00) that she claimed it will address the spots, the dehydration and give me a glow only to find out after a 2 weeks that the product will not address those issues, it’s very oily causing me to have breakouts and the product is meant for older mature woman who need more hydration, address wrinkles and more. BioNike consults are so much after sales that they will give you the most expensive product on the shelves. I would like my money back as I have no use for this product and I have repurchased new products today that will address the issues I have. Please see product she sold me 2 weeks ago. And the receipt of the products purchased today 24th September 2023. You’re feedback will be appreciated