Jenna C

Active since Nov 2023

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Reviews

2 reviews

26 months ago

Disappointing customer service and huge delay

Products are great if you ever get them. We placed our order 27 January to arrive end of February for our baby due beginning of April. We’re now in April, 3 days to go and missing part of our order. When I followed up last week I was told I’d have it by the end of the week, didn’t get it, and have just been told the ship docked on the weekend (so not sure how I was getting our order last week?) no urgency, copy and paste apology hours later. Shocking customer service that do their products zero justice. How disappointing

0 replies

31 months ago

Miscarriage nightmare

I had a miscarriage 10 months ago, since then I have had to contact discovery 6 times and their system still has that pregnancy registered. If a miscarriage isn't traumatic on its own, rehashing it 6 times over certainly is. Now I am pregnant and don't get full benefits which are meant to be per pregnancy. Each call, I get told now it is resolved. I just sat for an hour on the secure chat to be asked once again what date I miscarried and told that it will take 10 days to see to my query. Absolutely shocking. Discovery sure are no longer the service provider they used to be.

3 replies

Review Distribution

5 Star

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4 Star

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3 Star

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2 Star

1 (50%)

1 Star

1 (50%)