NM
Nigel M
Active since Nov 2023
2
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0
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Reviews
2 reviews27 months ago
Poignant
Disappointment is an understatement. Stellenzicht Wines I am glad to be able to express my worst experience now that i am safe in my apartment, but had it been a different situation after that long walk from Stellenzicht to Engen, where i managed to charge my phone and request, I am sure this pathetic, overrated brand and the sister company could not take even a small responsibility whatsoever. I have been to plus 80 wine farms in Stellenbosch. I have experienced what i deemed the very best & the worst until i was locked at this premise even after paying my bill in full plus a tip. I was waiting for my Uber ride, only to be told by the manager that i had to wait for the ride by the gate. Well, this was not a prob for me. I was only flabbergasted to find the gate locked when I arrived at 18:05 to go out as instructed. I tried to call the Pod without luck for about 20 mins until my battery ran out. I was stuck for 45 mins walking up and down. Had it not been for the g**** chardonnay that i started grazing, buying time to be lucky and find someone opening, perhaps i could have just slept. I screamed my lungs out when i saw a D4D white double-cab Hilux-branded Ernie Els. I approached the gate, running as the guy waited. As if it was not enough of a bad experience, this guy found it befitting to explain such an occurrence happening in the past several times. I tried to call the Pod without luck for about 20 mins until my battery ran out. I was stuck for 45 mins walking up and down. Had it not been for the g**** chardonnay that i started grazing, buying time to be lucky and find someone opening, perhaps i could have just slept. I screamed my lungs out when i saw a D4D white double-cab Hilux-branded Ernie Els. I approached the gate, running as the guy waited. As if it were not enough of a bad experience, this guy found it befitting to explain such an occurrence happening in the past several times. Ernie Els Wine Estate I am glad to be able to express my worst experience now that i am safe in my apartment, but had it been a different situation after that long walk from Stellenzicht to Engen where i managed to charge my phone and request, I am sure this pathetic, overrated brand and the sister company could not take even a small responsibility whatsoever. Perhaps they are trying to resonate with their bushy, wild appearance and expose a troglodyte character. Well, next time, just warn guests that they can be locked inside to remember to bring a safari kit and cancel plans outside the premises. So that we dont fall for our tomfoolery instinct that might find comfort in the brand. I am devastated, & hopefully no other people will experience this Wrong Turn situation, especially the Europeans, Asians & Americans who are far from reality. I will share my story to all the wine enthusiasts.
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29 months ago
Magnificent Customer Experience
I am humbled to vividly express my satisfaction & gratitude to Hussar Grill and the reputable manager Donnie. After a horrible experience, Donnie went out of the way to invite me back to the restaurant and enjoy a complimentary fabulous service. Such management skills will certainly see a continuous growth for Hussar Grill Stellenbosch Municipality. I can safely say the brand cares for its clients rather than being only money oriented. I highly recommend the chicken livers starter, Sirloin for main and of course it goes without say, the chocolate martini. Ambiance, cleanliness and attention to detail by the server Kayleen made my Friday night exquisite.
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1 Star
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