FJ
Fiona J
Active since Nov 2023
3
Reviews
0
Industries
Reviews
3 reviews6 months ago
OOba bad service
I have tried to submit a claim for a break in with Ooba on the 2nd of December 2025, eventually got of someone on got a case number ooba441530. Was told that unfortunately due to the high volumes of claims, they would get back to me. I have still not heard anything back from Ooba. We have had to replace everything on our own costs. How long does it take to have someone respond to an urgent issue? Poor poor service. We have had to pay everything ourselves. So unfortunately by the time the assessor would come out, to inspect there will be nothing to see. We have photo evidence of all damages. Need urgent intervention please!!! SAPS case number registered in Mooi Nooi is 22/12/2025
1 reply
31 months ago
Paratus SA aftersales service is the pits, and does not worry if the client can use their product or not
We have a 24-month contract with Paratus SA. We however only have intermittent internet. I have been trying to get this resolved for months now. Each time I contact their support center, I get told that we need to pay for a technician to come out to the site to "re-align the dish." We have not moved or touched the dish, so why would it need to be re-aligned> Satellite internet is not cheap, and we are more off line than on-line. I have asked for our account to be credited with the amount of times it is off, and use the credit to send someone out to have a look at the issue, but am now getting ignored. A technician was out on site last year in November, to do this re-alignment, and now according to Paratus's support team, the dish has been losing signal since November last year, Is it just me, or is something fishy here? Their after-sales service is absolutely terrible!! I do not recommend them at all!
0 replies
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5 Star
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3 Star
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1 Star
2 (66.66666666666667%)