Active since Dec 2023
They came to install fiber network here 2 weeks ago and they didn't connect the internet. Now they are pointing to each other. When I call Vumatel about this they are saying they done their part which is installing now Mweb has to connect the internet. When I call Mweb they are telling me they are waiting on Vumatel to notify them when they are done with the installation. So past 2 weeks it's a back and forth between them I don't know what to do because they both deducted money on my account but the thing is not working it's a third week now. Even to get them on the phone is a trauma, they don't answer calls if they do you have to hold on the line for hours, they also hang up on you while talking to them. It's a horror doing business with them I regret it.
We have been there as a group of 6. We booked around July for the accommodation. When we have paid for the deposit they sent us an email that they have changed us to another apartment because they have guest that would stay long. They sent us soo udly apartment that didn't look good and appealing. Which we refused and ended up agreeing about Tahiti 20. Which look better than the apartment they were sending. When we arrived there is no security by the gate and it's always open. Nobody to assist you with anything you have to call the office for help. We called the office Friday the TV was not playing and we didn't see the iron. They said they will send someone in the morning nobody came. After leaving they told us they are holding our depot because we broke the TV which is not true we left everything in order. But they didn't even send the photo we asked about that it took them 2 to 3 hours to send the photo and the TV didn't look like the TV that Wan in our room. They ****med us R1500. They are ****ers we left everything in order there and nobody is a drunk there