SM
Sphesihle M
Active since Dec 2023
3
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Reviews
3 reviews12 months ago
Sibonelo Ndaba is ex...
Sibonelo Ndaba is extremely helpful and a polite gentleman at that
1 reply
16 months ago
***** policy and poor management
I would like to express my displeasure at the manager’s lack of client relations management at the Wynberg branch.I was posted at a restaurant whilst awaiting my car to be serviced and in continual communication with the service advisor.To my surprise in the late afternoon, 12:43, the advisor sent a message that their speedpoint is offline and I will have to pay via EFT and settle immediately.This was very suspicious to me and I could only opt to pay them the normal way without immediate payment to avoid a potential ****.When I got to the branch to pay in front of them and talk to my banker to issue a stamped POP, they said per policy they cannot release my car.I asked the gentleman to call management who had been upstairs telling him what to do rather than coming down to address me, he eventually came down and told me that I must come back on Monday and my stamped Investec POP will not help.His tone was dismissive and condescending and at some point he said he would not do me the favour of releasing my car, to which I said,he is rude because releasing a car after payment is by no means a favour!If the branch cannot guarantee their speedpoints and furthermore do not trust their clients,they should allow for EFTs that take time because the client must protect themselves from ***** as much as they must.Furthermore this manager(Leon Shakil) must be evaluated for fitness to manage because he is rude and lacks tact!The only reason I would send my car in on a Saturday is to have flexibility with my weekend.I am now homebound because of a manager that refused to reveal their point of escalation after I told him,I need someone with authority to apply discretion on the matter!While this so-called manager was upstairs he was telling his reportee to ask me to get my bank to reverse the funds and resubmit an immediate payment.Something he should know (if he is worth his salt) is not permissible and takes time because the bank must also protect them from being de*****ed by me.The long and short of it is that the company cannot double dip whereby they insist on immediate clearance but don’t available speedpoints at all three desks!
0 replies
30 months ago
Bad/Unreliable Service and No Customer Care
I sent in my car to Rivonia Renew It as being the closest branch to Fourways.This was at the beginning of November and I was promised 10 working days for the job.Thereafter I was told after many phone calls that the fender has more damage and could not be panel beated.Sipho Nhlapho was very misleading and said to me that they would need to load additionals with the assessor which took a further two weeks.Then they eventually loaded the additionals and the assessor was able to approve.Thereafter,I involved my insurance management to assist and put weight on my case.Then they started reporting progress on Audatex and I complimented them saying I can now see progress.Today they tell me that the car had incurred hail damage whilst on site and that they are closing on the 14th December 2023.They say I must come and collect my car to drive it with more damage than it had before while they close shop and I must pay excess for the original repair which is complete.The way I see it,this is a cop out as they are liable for the courtesy car.They say they are awaiting their insurer to approve spares.I do not accept this shoddiness and it needs to go on record.This brand from what I have since heard and experienced, is bad business and I will not be using them in future and urge anyone reading this to avoid it at all costs!
1 reply
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)