Motseki L

Shape up or close

Subject: Formal Complaint Regarding Poor Management and Safety Concerns at Buksies Resort Dear Buksies Resort Management, I hope this message finds you well. I am writing to express my deep dissatisfaction with the recent experience my family and I had at your resort on 9 Dec 2023. While we appreciate the natural beauty and amenities your resort offers, several issues have compelled me to bring forth this formal complaint. 1. Poor Crowd Control: The lack of effective crowd control measures was evident during our stay. The resort seemed overcrowded, leading to discomfort and an overall diminished experience for guests. Eg people stood for hours waiting to braai, this could have been easily dealt with if there was a capacity limit to the resort to ensure people enjoy their hard earned money. 2. Inadequate Parking Management: The parking areas for cars were poorly managed, resulting in chaotic when one needs to exit, what happens if someone has an emergency and needs to leave and their locked in the parking area. A lack of organization posed a risk to both vehicles and pedestrians. 3. Quality Control Over Amenities: We were disappointed by the apparent lack of quality control over the amenities. Certain facilities were not well-maintained, and the overall cleanliness left much to be desired. Pools where overcrowded posing serious health risks. 4. Safety Concerns: It is disheartening to note that safety measures, particularly for families, seemed to be overlooked. This is a significant concern as it compromises the well-being of guests. The searching of cars was zero to none my brain can’t comprehend how many people would have snuck in weapons, writing an indemnity on the ticket wrist (effectively telling people to enter at their own risk) surely cant be enough and the establishment does not take steps to make the resort a safe family zone 5. Perceived Emphasis on Profit Over Safety It is disconcerting to feel that the resort's priorities are geared more towards financial gains than ensuring the safety and satisfaction of families who visit. This perception greatly diminishes the overall appeal and trust in your establishment. I believe these issues not only impact the reputation of Buksies Resort but also pose genuine risks to the well-being of your guests. I kindly request that you thoroughly investigate and address these concerns to improve the overall experience for future visitors. Thank you for your attention to these concerns. I look forward to hearing from you soon. Sincerely, Motseki Letsela