Ashika M

Terrible service and Supp**** with Rejects

The regional sales manager Russell Oosterberg is so unprofessional, arrogant and a ****. Paid in advance for quartz slabs but when my fabricator arrived to pick up the quartz he noticed that it had been chipped which he brought to the attention of the company. I was informed and when I asked to be credited for the damage they caused, Russell **** that his team identified the chip and reported it to me. He refused to compensate me for the damage and continued to be unprofessional refusing to accept liability. When he was cornered he dropped the call abruptly telling me to lodge an application with the association as I was being unreasonable. I paid for 100% perfect slabs and was supp**** with a reject of which they did not have any more stock of and tried to get away with supplying rejects. No customer service skills displayed by Russell who continued to be rude and arrogant. If they treat customers so pathetically, one can only imagine how this company treats its employees! Rather shop elsewhere where customers are valued. After sales service is non existant!