WT
Wayne T
Active since Jan 2024
2
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2 reviews3 months ago
Ford NMI Tygervalley. it's a No No !!!!!
I took my vehicle in on 30 December 2025 for a scheduled service and the panoramic roof recall, with the expectation of receiving a professional and high-quality service experience associated with the Ford brand. Unfortunately, this expectation was not met. Upon collecting my vehicle, I noticed a warning on the display indicating that a brake lamp bulb was faulty. When I queried this with the service coordinator, I was informed that I would need to pay for the replacement, despite the fact that there were no faulty lights when I brought the vehicle in. After arriving home, I further noticed water damage on my roof lining, which was not present prior to the recall work being carried out. On 27 January 2026, while checking my oil levels, I discovered that the engine cover was missing. It is evident that this cover was removed during the service and never refitted. What is particularly concerning is that no one contacted me to inform me of this omission or to arrange for it to be reinstalled. Had I not checked my oil myself, I would never have been aware of this issue. I subsequently discussed this matter with the service manager, who informed me that my vehicle range “comes without an engine cover.” The technician provided the same explanation. This statement is incorrect. I am fully fami**** with my own vehicle, and the engine cover was present prior to the service. To be told otherwise is both disappointing and deeply concerning, as it suggests a refusal to accept responsibility for an error made during the service. This entire experience has been extremely upsetting. I entrusted my vehicle to Ford NMI expecting professionalism and transparency, yet instead I was left with damage, missing components, and explanations that do not align with the facts. This falls far below the standard of service I associate with the Ford brand.
0 replies
28 months ago
Pick n pay asap!
I ordered online with pick n pay asap. Order was accepted 16:20 pick n pay close 18:00. I called at 17:00 to ask why it says my order is coming the next day. I was informed they close at 17:00 so i must wait. Im disappointed due to the fact that i was ****med by their app which didn't inform me until after payment. Im receiving my order the next day. When i called customer care the phone was put off in my face. Pick n pay lost me as a client. Service is pathetic.
56 replies
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