LM
Lebohang M
Active since Jan 2024
3
Reviews
0
Industries
Reviews
3 reviews3 months ago
JM Cash Loan Assistance – Failure to Update Paid Loan, Affecting Credit Record
I would like to lodge a formal complaint against JM Cash Loan Assistance – Port Alfred branch regarding extremely poor service and failure to update my loan status. I took out a loan with JM Cash Loan Assistance in November. On 12 December, the full outstanding amount was debited from my account, and the loan was settled in full. Despite the account being paid, JM Cash Loan Assistance has failed to update the loan status on the credit bureaus. As a result, the account is still reflecting as open on my Experian credit report, which is negatively affecting my credit profile. I have made multiple attempts to contact the Port Alfred branch via messages and calls, but I have received no response. Experian has advised me that I cannot dispute or close the account on their side unless I am provided with a paid-up letter from JM Cash Loan Assistance. This lack of response and failure to issue a paid-up letter is unacceptable and unprofessional, especially considering the financial impact it has on my credit record. I am requesting the following as a matter of urgency: A paid-up letter confirming the loan was settled on 12 December. Immediate update of my account status with all relevant credit bureaus. Written confirmation once the matter has been resolved. I trust this complaint will prompt JM Cash Loan Assistance to address this issue.
0 replies
8 months ago
cyber finance
I app**** for a loan while under debt review with cyber finance ,but they told me they cannot assist me with the loan but can assist with debt removal in which they did within 3 weeks, i am grateful and happy with their affordable services.....
0 replies
27 months ago
MTN CONTRACT CANCELLATION
I had 2 contract phone with mtn which ended in 2023 june. i then called requesting cancellation in july....... My contract have not been cancelled till to date. i have been doing follow-up in which they will tell me there is no request cancellation lodged and the contracts are still active , and now i have paid more than 2000R AFTER I HAVE REQUESTED CANCELLATION CAUSE THE SIM-CARDS ARE STIILL ACTIVE , AT PRESENT I HAVE NONE OF THOSE SIM-CARDS. I SENT AN EMAIL TO MTN-COMPLAINS STILL THEY COULD NOT ASSIST ME, AND A WEEK AGO I CALLED AGAIN AND THEY TLD ME IT HAS BEEN FIXED, THIS WEEK 24/01/17 I CALLED AND I AM BEING TOLD THE SAME STORY. MTN IS A ****, AND MY CREDIT SCORE IS BAD BECAUSE OF THEM, THEY CANNOT ASSIST ME, AND THEY KEEP CHARGING ME. I AM OUT OF OPTIONS NOW, ON WHERE TO ESCALATE THIS.
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)