vish S

worst bmw dealer ever

This is the worst BMW dealership I have dealt with? We traded in two immaculate cars for two demos models in December. My wife and I dealt with 2 different people. The salesman I dealt with was promising and did everything I asked of ( I was happy even thought the dealer never gave me a gift for buying a 1. 6 million car, note first bmw I bought and got nothing), however with my wife's deal it was a total nightmare. Almost no follow up from the sales lady, we don't ask we dont get feedback kind of service. We were told that her car is a factory demo. When the car arrived, we went and saw it and we were not 100% happy. The sales lady told us dont stess its dirty from the factory and after the car is prepped and cleaned it will look like new. Now been a bmw dealers and after buying several BMW cars , we trusted what she said. On collection of the cars(both on same day), we were shock on how they looked. Oily in the interior, outside not cleaned, scratches not fixed etc. Although my car was not 100% , my wife on the other hand was looking like a 5 year old car, oil interior from what they used, ambient lighting not lighting up properly, scratches on interior parts which they promised they will fix, seats with an oily finish etc. The car was certainly not looking like a demo. HER CAR WAS LIKE NEW COMPARED TO THIS AND SHE REFUSED TO TAKE IT OFF THE FLOOR. After ALOT OF CONVINCING we took the car and was told to bring it back. A day or 2 later the car went back and actually came back looking worst and the dealer excuse was that they have an issue with the car wash company. How is this even possible. How does BMW, yes a bmw dealer allow their cash wash company to use products that are oil and stain. Certainly, this is not a bmw approved product. When they collected the car they also gave us feedback that the abient lighting will be changed and they ordered the parts. Beside not been very bright, there are spots of damage all over. Why tell us they order parts and now tell us a further inspection needs to take place, We brought all of these issues from day one which show they themselves have a very low standard when they checking cars. to make matter worst, I got my number plates two week later and my wife one never came the same time yet we bought the cars on the same day. Again we had to keep following up. The dealer agreed that we take the one car for an auto valet and they will pay for it, but insisted we pay for it and they will refund us. So another part were we must run around and spend even more money. Its shocking that a bmw dealer cannot clean a car properly . The car is under motor plan and parts not up to standard should have been repaired or replaced before the car arrived at the dealer or by the dealer. We spent 3 million rand at this dealer and another 3 million in the past and this is how the treat us as customers. Its shocking to say the least and they refuse to send us the dealer principle number and kepe avoiding us when we ask. We also asked them in writing what is the policy on returning the car and that part was also ignore.