PW
Petrus W
Active since Feb 2024
2
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0
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Reviews
2 reviews17 months ago
Horrible service
Horrible service since day 1. For a company that's been open for 20 years one would think they know how to deal with their customers and be on time. I was in a motorcycle accident and had asked them to assist me to claim for the Road Accident Fund, I was told to drive to them for consultation, which i couldn't as my motorcycle was written off. They then said they would send a driver to pick me up between 8-9am, at 9:20am still no sign of any driver and the person whom I was contacting on whatsapp told me to make use of my own transport after I had told them I dont have transport. If this is what it's like dealing with this company in the start only I wouldn't recommend anyone to deal with them. Horrible customer care, beyond Horrible, the attitude they give when you talk to them on whatsapp as well.
56 replies
27 months ago
Don't buy from GAME Somerset Mall !
I bought a phone the 21st of January 2024 at Game Somerset Mall, not even 5 days later the phone was faulty and froze, one of the guys in the store took a look at my phone and tried to convince me that there's nothing wrong with the phone, I work in the IT department and i know how these things work, I told him to send the phone to the suppliers as it is a faulty device and I would like a CPA claim, meaning if the product is faulty after 6 months of purchase I have the right to get a refund, never the less it wasnt even 10 days, the product was faulty in 7 days, they should have credit me in store, yet the phone was sent away. I've waited 2 weeks, had to go to the store to find out what was happening. The lady then told me they ordered a motherboard to repair the phone, and I said no I requested a CPA claim not for the unit to be repaired, I then asked for the suppliers number and contacted them directly, turns out game staff cant do their jobs properly, they booked the phone in as a warranty repair instead of credit and didnt send the suppliers the OBS papers, now I have to run up and down to communicate with the staff of game and the suppliers to find out what is happening. This is such pathetic service. I want this resolved before the 09th of Feb, otherwise legal steps will be taken.
58 replies
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1 Star
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