Active since Feb 2024
After an online purchase the delivery was very fast however, I was disappointed when I check my order the puma track pants were too big for my son. When I checked online there was no smaller, I checked in store they said they do not have stock until my husband arrived and I showed him those track pants. He was at first shocked by the packaging of "puma pants" and decided to scan the bar codes, the first showed a fridge and the second one showed some wild animal.We then knew that Simphiwe sent me **** PUMA PANTS. I have sent the items back hopefully by Wednesday Simphiwe will receive them and process my refund. It is quite disgusting that I had to spend R99 for delivery and R150 to return the **** items that were deliberately sent to me🚮
I am really disgusted by Matrix car tracker. Yesterday our van battery was ******. No one called to alert us of it being disconnected. Today my husband has been calling them since 08:20am, they played hide and seek with him for the whole 4 hours promising to check with the controllers and call him back. I had to call and give them piece of mind and that's when some lady called him and told him about a so called "power down system alert" that he didn't choose to include in his package. I mean the sales agent didn't bother explaining the optional features it's only now that they explaining the power down system nonsense. I don't even understand how is this "power down system alert" optional because car batteries are ****** day in and day out. I don't trust them anymore because it's means one day our van will be ****** and they will tell us we didn't include the recovery option in our package.