CD
Cornelius D
Active since Feb 2024
2
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2 reviews13 months ago
Completely shattered by incompetence
RSAWeb: 6 Years of Loyalty – Now Completely Shattered by Incompetence I have been a loyal customer of RSAWeb for six years. In all that time, I have never missed a payment—except for the past two months, where I experienced an issue with their payment system. I sent multiple proofs of payment, yet RSAWeb cannot allocate my payments or resolve the issue. I am deeply saddened and disappointed by how I have been mishandled in this process. Instead of resolving a simple payment matter, RSAWeb has made this a nightmare experience that has forced me to resort to an alternative service provider—not because I wanted to leave, but because I was left with no choice. 1. They Lost My Payment – Despite Multiple Proofs For the past two months, I have sent every proof of payment requested, yet I am continuously told that RSAWeb cannot find my payment. How does a company misplace funds that have been sent directly to them with supporting documentation? Every interaction is filled with delays, confusion, and excuses. 2. Unauthorized Double Debit – No Consent, No Accountability To make things worse, RSAWeb double debited my account without my authorization. They took extra money without permission, and now, after repeatedly asking for a refund, I am still waiting. 3. Escalation = Empty Words I first spoke to Mihlahli yesterday, (one of my phone calls, my time and my bill) who assured me that my refund would be handled. Today, after following up again, I was told that it would now be “escalated.” Why was it not escalated yesterday? Why do I need to keep chasing my own money when the fault is on RSAWeb’s side? 4. Customer Service is Unprofessional & Disorganized Every time I call, I get a new person who has no idea what’s going on. There is no record of my previous conversations, no real follow-through, and no sense of urgency. It’s clear that customer service is not a priority. After 6 Years, This is How They Treat Customers? I have supported RSAWeb for six years, always paying on time—until now, when their own system failed me. Instead of assisting me fairly, they have mishandled my case so badly that I am left with NO OPTION but to move to another provider. This is not how you treat loyal customers. I expected better. Instead, I have been given the runaround, ignored, and forced to fight just to get back the money that was wrongly taken from me. Final Verdict: Avoid RSAWeb. They Will Let You Down. I never thought I would be writing a review like this about a company I have trusted for years, but RSAWeb has given me no choice. If this is how they treat long-standing customers, I can only imagine how they treat new ones. If RSAWeb ever decides to correct this and refund what is owed to me, I will update this review. But at this rate, I won’t hold my breath.
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27 months ago
Excellent Service!
Absolutely thrilled with the service provided by Marvellous ****s! From start to finish, they were professional, efficient, and friendly. The team arrived promptly and got straight to work, leaving my home sparkling clean in no time. Not only did they meet my expectations, but they exceeded them with their attention to detail and thoroughness. Every corner of my house was left spotless, and the fresh scent lingered long after they left. What sets Marvellous ****s apart is their dedication to customer satisfaction. They listened to my specific requests and tailored their service to meet my needs perfectly. I felt like they truly cared about making sure I was happy with the results. I wouldn't hesitate to recommend Marvellous ****s to anyone in need of cleaning services. Their professionalism, reliability, and outstanding results speak for themselves. Thank you, Marvellous ****s, for your exceptional service!
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