Alphia V

HUBBLE – EXTREMELY POOR SERVICE AND CUSTOMER SUPPORT!!!

HUBBLE VS CLAASSENS – EXTREMELY POOR SERVICE AND CUSTOMER SUPPORT!!! 31\3\21 – INSTALLATION: 8 X HUBBLE AM3. 20\10\23 - BATTERY PROBLEM: BUY COMMS CABLE FOR ONLINE INVESTIGATION - 2 FAULTY BATTERIES. 20\11\23 - 2 X BATTERIES DELIVERED AT HUBBLE JHB - START TESTING. 28\11\23 - HUBBLE CAPE TOWN IS WILLING TO EXCHANGE 8 OLD BATTERIES FOR 4 NEW AM2 BATTERIES. 11\12\23 - JHB INFORMED US - BATTERIES WERE RESET AND NOW WORKING - CAN PICK UP 2 BATTERIES . JHB IS UNAWARE OF CAPE TOWN WILLING TO EXCHANGE 8 OLD BATTERIES FOR 4 NEW AM2 BATTERIES. CAPE TOWN RESPONDED / INFORMED THEM. 11 - 21\12\23 - AIM TO FINALISE BATTERY EXCHANGE BEFORE YEAR END WITHOUT SUCCESS - HUBBLE NOT INTERESTED IN ASSISTING AT ALL. 5\1\24 - CONTACTED HUBBLE TO CONFIRM STATUS OF INVESTIGATION - REQUESTED UPFRONT PAYMENT OF R14218 - IMMEDIATE PAYMENT MADE ON MY BEHALF. 8\1\24 - 8 OLD BATTERIES TAKEN TO JHB IN EXCHANGE FOR 4 NEW BATTERIES - BATTERIES NOT READY. 11\1\24 - CONTACTED BY CAPE TOWN - CONFIRMED JHB SENT INCORRECT QUOTATION - R16501 STILL OUTSTANDING - IMMEDIATE PAYMENT MADE ON MY BEHALF. CAPE TOWN CONFIRMED - SENDING 4 BATTERIES VIA COURIER IMMEDIATELY. 16\1\24 - RECEIVED BATTERIES FROM CAPE TOWN. INSTALLATION DONE - GIVES CONTINIOUS ERROR - ALARM LOW BATTERY VOLTAGE CONTACT CAPE TOWN TECHNICIAN - INDICATE THEY WILL ATTEND TO THE ISSUE. 12\2\24 - CONTACT CAPE TOWN AGAIN - INFORMED ME A NEW CABLE IS NEEDED TO COMMUNICATE BETTER WITH SYSTEM - WILL GET BACK TO ME. 22 \2 \24 - NO PROGRESS OR UPDATE SINCE 12/2/24.