Nandipha N

COUNTRY ROAD bags disappointed

Today I am very disappointed in the quality and the customer service that I received at the country road department in Woolworths tygervalley. I received a country road bag last year December as a gift and now the bag has started to show problems on the strap where the piping is on the Edge. The piping is breaking off in small pieces. Plus the front zipper has come loose on the inside. I look after my bag very well. I went to the Country road store in Tygervalley's Woolworths and they just told me they can't help me. This is not an acceptable outcome for me as this was not a cheap bag. The quality is just not there.