SK
Sharon K
Active since Apr 2024
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
Subject Shocking and Frustrating Sub Standard Service as always from Standard Bank
Rating: ★☆☆☆☆ Standard Bank Review: A Masterclass in Service Failure Standard Bank has for the longest time been a masterclass in how to fail at customer service. Between 20 to 30-minute hold times, if you're lucky. I have spent between one and two hours (if not longer) on the phone with them sorting out issues before. From constant ***** and branches that don't answer phones (or simply lack a landline/receptionist) to being chronically short-staffed, the experience is appalling. Emails, calls, and messages go ignored, making it nearly impossible to conduct business. Today was just another breaking point with them. I am truly so sick of their shocking service. While needed to deal with a security issue and trying to fund an urgent rescue mission for food and medical cover for abused animals, I was Darrelle into a " I will call you back now" callback by a consultant after being passed around for 22 minutes. When I asked why he needed to call me back instead of assisting me then, he insisted he would "call me now." Hours later, I am still waiting!!!! From the total lack of access to Head Office to the disappearing acts of Business Bankers, the service is a nightmare and the agitation of unanswered calls. There is a reason this bank is ranked at the bottom of the industry. Avoid them if you value your time or your sanity. I am escalating this matter to the Office of the CEO, specifically David Hodnett and Funeka Montjane, as the current service levels are unacceptable and an overall is lomg overdue! I would also like a call back as soon as possible to ensure I do not have to experience anymore constant frustration in my dealings with Standard Bank. Thanking you
56 replies
11 months ago
Unprofessional lack of values and work ethic from HILLS PET NUTRITION
I have been a loyal customer of Hills Food for many years and have spent thousands of rands on their products. Recently, I reached out to Andrea Walker to discuss switching from Hills to another brand because of ongoing challenges with the current product for my one fur baby. I have two and they both eat different food. Andrea reassured me that if I tried one more option and it did not resolve my concerns, she would facilitate a return through the veterinarian where I purchased it. However, that assurance has not been honored, as I have not received any responses to my numerous calls and messages and when I finally did via much running around, it was met with rude disdain, insults, a lack of integrity, respect and honour. Furthermore, after Andrea’s complete lack of professionalism, I was deeply disappointed by her superior Brigid's disrespectful behavior and insults during what is already a difficult time for me. I recently experienced the loss of my beloved fur child, and the lack of professionalism and empathy from their team only added to my distress. Their policy is to accept food back if your pet does not eat it. The Vet also tried unsuccessfully to get in touch with them and when they finally got to speak to a woman called Sandra she was equally as unhelpful. On the 24th April 2025 I wrote a final email which I was told would be sent to senior management. To date they have not even acknowledged receipt of the email or responded. I have been trying to address these matters discreetly and professionally, but it is getting me nowhere. I found myself in a frustrating situation before where I had to discard a 12 kg bag of ZD due to it expiring before use. Plus I have another 12 kg bag that I cannot use as my baby girl died. It is completely ********* and unprofessional the way they have treated me. I am now left with another large bag of ZD, which I am uncertain about since it might have contributed to my pet's recent health issues. It seems that Hills only interest is their bottom line and not that of the pets or their owners. Despite my willingness to absorb this loss and my prior loyalty, the communication and support from Hills has been disappointing, particularly with Andrea's firm assurance that any unsatisfactory products would be taken back as in the case of the large bag of Lamb and Rice she literally forced me to take under false assurances. Sadly it seems that my only recourse is to try and post on this platform because they seem to think that they can get away with their shocking behaviour at great expense and upset to the consumer
0 replies
25 months ago
Netflorist Shocking service and product
I have dealt with many florists around South Africa and always had good service. Unfortuanitely I was left with having to use Netflorist for my last delivery as there was not a florist that I knew in the area I needed to deliver in. It was misrepresented to me what I would receive by the agent on duty. When i complained I was told it would be replaced on Tuesday due to the public holiday. When it did not happen i went around in circles and they denied knowing anything about it. When I tracked down the person I was dealing with I sent a photo which I was not asked for in the first place to prove that what they sold me and what I had paid for were not the same. I was then repeatedly spun the same story that what i was told was an approximate, something i would not have originally accepted. Later on in the same conversation he then said exactly what he had said in our first conversation about how many stems i would get. When i comfronted him on what he had just said he then went back to the nonesense statement. At the end of the day they then refused to replace the bouquet as promised. I spent a lot of money for less than what was promised, i spent ages going around in circles and phone calls. Shocking company. They are dishonest once they have your money they are not concerned to cheat/short change you, cover their tracks and basically they don't care about their integrity, their clients or their service. I will never use them again and I suggest people who do not want to be dissapointed also give them a wide berth It left me embarrassed to my client and out of pocket as well as looking silly as i aplogosed to her and told her they would be replaced. Disgusting company
0 replies
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1 Star
3 (100%)