DM
dale M
Active since Oct 2010
3
Reviews
0
Industries
Reviews
3 reviews12 months ago
Seems they broke my Macbook
A disaster. I took my macbook pro to mobifix in George . It had a faulty screen. I had previously been using the computer with the lid closed and attached to an external monitor for over six months with zero issues. I decided to get the screen repaired or replaced so that my son could use the computer for collage.... And this is where it all went bad. Mobifix took my computer and reported back that it would need a new screen (the attached screen was not reparable) I then had to wait over two weeks, only to be told that they had ordered the wrong screen and could not get the correct screen (which is strange seeing as they are easily available on the internet) When I picked up my computer from Mobifix and took it home, it would no longer power up. The owner of the franchise in George denied that the computer was not working when they handed it back and has divorced himself from any responsibility. It worked when it was handed to the staff, it didn't work when they handed it back. Strange that they did not demonstrate that the machine was working when it was picked up from the store. Strange that they kept it for over two weeks at the store and could not get a replacement screen. The whole debacle has cost me an expensive macbook . The branch in Cape Town tried to help, but the manager there said at the end of the day, its a franchise and that they cannot be held responsible for the misdeeds of the George Branch. Save yourself money and stress, and do not use the George Branch of Mobifix.
0 replies
44 months ago
Dangerously unreliable
My daughter went blind overnight in one eye . We rushed her to an eye specialist who saw she had externally swollen optical nerves . The cause of this was to be determined but the specialist was concerned that a brain tumour might be causing the increase in pressure . The eye blindness was most likely a symptom of some other underlying problem . Essential med refused to allow my daughter to be admitted to hospital because they said they don’t cover eye issues . This would be fair , but in this case , and at this stage , the eye issue was merely a symptom . We ended up having a MRI for brains and to see for tumors and she had a lumber punch to test for meningitis. These are not eye related procedures . But essential med refused to assist . They also did not respond in a timely manner during the emergency stage of this situation . My daughter had to sit in the car of a hospital parking lot , but essential med were taking too long to respond to my calls . I had to call them 4 times and they didn’t get back to me in time . Also , some of their phone lines are of such bad quality , that communication was almost impossible . This is something you don’t want to have to deal with if you are in an emergency and trying to get clearance for hospital admittance . I have cancelled my policy with them and regret I paid for 3 years of cover with them .
463 replies
47 months ago
Very good service
Being an internet company, I was initially concerned about using Xmods. However, that was several years ago. Since then, I have used them to make purchases and also to have gear repaired. They have been excellent on all counts. They communicate, they respond to emails, they call you with updates. I can HIGHLY recommend xmods for their customer care.
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
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3 Star
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2 Star
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1 Star
2 (66.66666666666667%)