KM
Kabelo M
Active since Apr 2024
3
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0
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3 reviews10 months ago
A deeply disappointed customer
Review of Europcar – Bloemfontein (Near Central University of Technology) I am extremely disappointed by the service I received at the Europcar branch located near the Central University of Technology in Bloemfontein. As someone who values professionalism and courtesy, my recent experience was both shocking and unacceptable. Firstly, there is a serious issue with the conduct of one of the staff members in charge, a lady named Dalene. Her treatment of employees in front of clients is deeply disrespectful. I witnessed her speak to her staff in an unprofessional and demeaning manner, which made me extremely uncomfortable as a customer. It was so unpleasant that I strongly considered canceling my booking and taking my business elsewhere. This kind of behavior reflects very poorly on the company and has the potential to damage Europcar’s reputation and customer retention. Dalene’s attitude not only creates a toxic work environment for her colleagues but also leaves customers with a traumatic and disappointing experience. With all due respect, if she is no longer able to treat both clients and staff with dignity and respect, perhaps it’s time for a serious reassessment of her role within the company. At the very least, urgent retraining or disciplinary action is needed to prevent further damage to the brand. Secondly, I would like to raise a suggestion regarding payment flexibility. I was not allowed to tap and pay using my phone, which I found unnecessary. The receptionist claimed it was due to the need to verify card details for a refund, even though I was hiring the car through my insurance. As a result, I had to go withdraw cash and still fill out my banking details manually — a step I would have taken regardless of the payment method used. This policy is frustrating and should be reviewed for practicality. In addition, there was no visible or accessible suggestion box on the premises, which further discourages clients from sharing feedback constructively. I suggest that Europcar provides transport — even if just to a nearby ATM — for loyal or regular clients in cases where payment complications arise. It would go a long way in showing care and courtesy to customers. In conclusion, while Europcar as a brand may offer competitive services, the experience at this particular branch was marred by poor leadership and a lack of customer consideration. I sincerely hope management takes these concerns seriously for the sake of future clients and the hard-working staff.
53 replies
25 months ago
My car has been at the panel beaters for 5 months
Currently having a frustrating experience with Auto Body Works Panel Beaters. The lack of timely service i have received is unacceptable, especially considering my car has been in their possession for five months without being repaired since the accident on December 3rd, 2023. Continuous extensions of the completion date has been extremely inconvenient and stressful for me. Iv had to incur alot of debt due to making other means of transportation, Im dissatisfied with the extensive delays in fixing my car and the inconvenience and lack of communication i have faced during this time is unacceptable.
0 replies
25 months ago
4 Months with my car at my panel beaters
I am writing to express my dissatisfaction with the handling of my car insurance claim by King Price. On December 3rd, 2023, I was involved in an accident where it was determined that I was not at fault. As per the terms of my insurance policy, King Price was responsible for repairing my vehicle. However, since then, I have been without my car as it has been undergoing panel beating with King Price. This prolonged period without my vehicle has caused me significant inconvenience, as I have had to rely on alternative modes of transportation to commute to work. This has resulted in accumulating debts due to transportation costs and has also caused me a great deal of stress. I understand that accidents happen, but the delay and lack of communication from King Price regarding the status of my vehicle's repairs have been highly frustrating. I urge King Price to expedite the process and provide clearer communication regarding the timeline for the completion of repairs. I trust that King Price will take immediate action to rectify this situation and ensure that I am not further inconvenienced or financially burdened due to the delay in repairing my vehicle. Sincerely, Kabelo Molatedi 0711503255
53 replies
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