LV
leon W
Active since Oct 2010
95
Reviews
0
Industries
Reviews
95 reviews6 months ago
False “You Owe / Suspension” Warning on Future Invoice + Copy-Paste Support, No Exit Process
I received a RocketNet notice and dashboard alert stating that I “owe R***” and that my account would be suspended within days — despite my account being fully up to date and the invoice only being due on 01/11. This is misleading and presents a future invoice as arrears, which is unacceptable billing communication. I queried support twice. Both times I received the same copy-paste response telling me to ignore it, without: • confirming my account is correctly flagged as paid • acknowledging the incorrect suspension notice and dashboard status • providing the cancellation / migration process when I asked for it I simply want accurate billing status, a real response instead of templates, and clear instructions on how to end my service. I request: 1. Written confirmation my account is current and not at risk 2. Correction of the erroneous “unpaid / suspension” dashboard message 3. The cancellation / migration procedure Paying customers should not receive suspension-style warnings for invoices not yet due, nor be ignored when asking for help. Please escalate.
355 replies
9 months ago
Showmax Login & Voucher Redemption – Infuriating Experience, off putting
I bought a Showmax voucher for my wife. What should’ve been a simple gift turned into a frustrating nightmare. First, trying to sign in is ridiculously complicated. You’re asked for your email, then to choose a plan, then more unnecessary steps. I JUST WANT TO SIGN IN – not navigate a maze. Then, the site doesn’t recognise the password. I try resetting it… no email arrives. I click resend. Still nothing. After HOURS, a reset email finally lands in my inbox. I click the link, enter a new password — only to be told I need numbers and letters. I adjust it. Now it needs to be at least 10 characters. I do that — and guess what? The link has expired. Now I have to start all over again. This is a shocking user experience. We wasted half a day just trying to activate a simple voucher. Showmax, if you’re reading this: your site is broken, outdated, and unnecessarily complicated. I want my money back. Nobody should have to go through this just to sign in and use your service. Sort it out.
112 replies
11 months ago
I’ve had a fantastic experience with Vander Host since transferring my domains from GoDaddy
I’ve had a fantastic experience with Vander Host since transferring my domains from GoDaddy. Their professionalism and willingness to assist—even during awkward hours—has been exceptional. It’s refreshing to deal with a team so committed to customer service. Highly recommended!
58 replies
16 months ago
Takealot’s Search Engine: A Masterpiece in Irrelevance
I must commend Takealot for their hilariously avant-garde approach to search engine design. Typing "gender-neutral tech" and being greeted with baby rompers and milestone bibs was a moment of pure absurdity that truly defies the boundaries of logic. It's as if their search algorithm had a meltdown and decided, "Close enough!" This comedic experience was so profoundly unhelpful that I left the site immediately to shop elsewhere. Perhaps Takealot believes we enjoy scavenger hunts for relevant products, but I assure you, we don’t. Here’s a suggestion: Invest in a functioning search engine. Not only will this save your customers’ sanity, but it might also keep them on your site long enough to actually make a purchase. For now, I’ll be taking my tech searches (and money) to platforms that understand the basic meaning of keywords. Bravo, Takealot, for teaching me that shopping can double as a surreal comedy show.
0 replies
17 months ago
Unprofessional Communication and Excessive Spam from Afrihost
I’ve been a client with Afrihost, but I am increasingly frustrated with the unprofessional approach they’ve shown regarding payment notifications. Over the past weeks, I have received an overwhelming number of emails from Afrihost, often at inappropriate times, like early Sunday mornings. These emails issue strong warnings about my account suspension over a very minor outstanding amount—R72.00. Sending such intense messages for a small balance feels excessive and frankly, disrespectful. Communication like this gives the impression that Afrihost is more interested in penalizing clients than working towards a solution. This tone is not just harsh but also leaves a negative impression, especially when notifications arrive outside of business hours, disrupting weekends and adding undue stress. If Afrihost’s intention is to maintain professional and client-focused service, they should consider adjusting their tone, frequency, and timing of these emails. Business is built on mutual respect, and this aggressive approach only serves to drive clients away. I’m already planning to move my business elsewhere. Afrihost’s unprofessional and spammy communication style is not the type of service I want to rely on as my business grows.
0 replies
20 months ago
Constructive Feedback on Recent Negative Experience with Afrihost
Dear Afrihost Team, I hope this message finds you well. I want to take a moment to provide some constructive feedback regarding a recent experience with your service. As a long-time previous customer who has generally appreciated the quality and reliability of your offerings, I was quite surprised and disappointed by the way a recent issue was handled. I received several email reminders about a "FAILED PAYMENT" of R68, which were not only frequent but were also sent outside of regular working hours, including on a Sunday morning. The tone of these emails felt unnecessarily harsh and intrusive, especially given the minor amount in question. In situations like these, where an automated message is sent repeatedly, it can create an impression of harassment rather than helpfulness. When I reached out to rectify the situation, the response I received was generic and dismissive. The email lacked personalization, was unsigned, and did not address the specific concerns I had raised. In moments like this, a more empathetic and personalized approach would go a long way in maintaining customer trust and satisfaction. Acknowledging the issue with a more tailored response and offering a clear solution would have been the professional way to handle the matter. I believe Afrihost is capable of providing excellent service, and I hope that this feedback will be taken as an opportunity for improvement. Small adjustments in how customer communications are handled—especially in sensitive situations—can significantly enhance the overall customer experience. Thank you for your attention to this matter. I remain hopeful that these concerns will be addressed, and that the next interaction will reflect the high standards that Afrihost is known for.
0 replies
23 months ago
Frustrating Experience with Capitec Business Account
I recently attempted to set up and use the Capitec business account, and I must say, it was an incredibly frustrating and tedious process. While the saving account worked smoothly, the business account was a nightmare to navigate. The biggest issue I encountered was the inability to log into the app or the online account seamlessly. The requirement of different usernames for each platform added unnecessary complexity and confusion. Furthermore, the constant need for verification between the app and online banking only added to the frustration. The most exasperating part of the experience was the error messages that popped up after going through all the steps to log in. It was disheartening to invest time and effort into the process, only to be met with a vague "something went wrong" message at the end. The password requirements for the Capitec business account were also a major pain point. Despite using a secure password generator, I found it impossible to create a password that met Capitec's stringent criteria. This made the login process even more cumbersome and impractical. In conclusion, my experience with Capitec business account was nothing short of tedious, frustrating, and frankly, ridiculous. The system's inefficiency and lack of user-friendliness have led me to the decision to close my business account with Capitec. I cannot continue to deal with such a cumbersome and impractical banking system.
106 replies
27 months ago
"MTN South Africa's Masterclass in Unsubscribable Affection: Because Who Doesn't Love Daily SMS Spam, Slang Edition?"
Oh, where do I even begin with the delightful experience of receiving SMS spam from MTN South Africa? It's like they've taken the art of annoyance to new heights. I unsubscribed from their marketing messages, but it seems MTN has a PhD in the art of selective deafness. The messages, oh, they come more frequently than my daily coffee cravings, and that's saying something. It's like having an unwanted date that just won't take the hint. I unsubscribed, MTN, not signed up for your relentless digital affection. And let's talk about their use of slang – because nothing screams professionalism like turning "Funeral Cover" into "Funeral Khava." I mean, who needs proper language when you're discussing life's most serious matters, right? It's like they hired a texting teenager to craft messages for a funeral cover service. Classy. MTN, if you're aiming for a masterclass in how to irritate your customers with unprofessionalism and unwanted digital clinginess, you've nailed it. Bravo! Now, if only they could remove their spam as efficiently as it invades my inbox, we'd all be in a much happier place.
0 replies
28 months ago
Can you trust a bank that LIES all the time !!!!
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank This is the standard lie that CAPITEC responds with. YOU WONT BE CONTACTED BY CAPITEC AS THEY PROMISED. I cannot see that HELLO PETER can say that CAPITEC is a company that responds, it is clearly not the case even if CAPITEC just copy and paste a standard LIE.
129 replies
28 months ago
New business account locked due to "SOMETHING WENT WRONG !!! "
I decided a short while ago to open a business account with Capitec Business. Everything went smooth from opening the account to receiving the card. I activated the card and created a digital id as requested by online banking. I paid money into the account to activate it. I cannot log into the banking app or online banking. I get constant messages that "something went wrong" or "authentication failed" or some other nonsense. When I get an OTP, it arrives through sms and email and is not the same number. If you enter either or, authentication is failed and after trying my login/password/digital id/username, the account is now locked. This has left me with zero confidence to trust my business money to be paid into this unreliable account. My son also has a new business account and he has exactly the same issues. Thank goodness we have not started using this unreliable bank account or requested our customers to use the new banking details, otherwise our money would be stuck in a locked account. And please dont come with "visit the branch stories" I do not have the luxury to go and wait for service, I joined online, I expect to be helped in similar fashion.
516 replies
Review Distribution
5 Star
7 (7.368421052631579%)
4 Star
0 (0%)
3 Star
1 (1.0526315789473684%)
2 Star
19 (20%)
1 Star
68 (71.57894736842105%)