Tammy H

Oiled up an totally unsatisfied

Firstly, I'll start by saying I'm not one to easily complain but my experience was terrible and there was much left to be desired. I bought a "cloud 9 experience", wikideals voucher for my husband and I which I have done so many times before. I'd kept it for a few months until we really needed it. When I tried to make a booking, the lady told me that the day I wanted to book for was not for valid for my voucher value. This already put me off but I was looking forward to the massage because I was really sore and tense and because we've been multiple times and we've always enjoyed it. . We got there 30min early. No welcome water offered. We did not receive the hot compress with lavender and eucalyptus either. In fact of all the times I've booked and this was included in the package, I've only ever gotten it once. Don't advertise for it, if you are not offering it. The overall experience made both of us feeling really uncomfortable. There was no background music, so you could hear everything from the chairs knocking to the masseuse yawning multiple times and them whispering to eachother. We weren't asked if we would like to do a Swedish massage or aromatherapy or whether we would like a mani or pedi, they just proceeded to do their own thing. The scrub felt dragged out, like they were trying to waste time. Although the products made my feet feel soft. When it came to the back & neck part of the massage, I was really looking forward to it because as mentioned, my muscles were really tense. I'm not sure if these ladies are students but are definitely unskilled. She proceeded to pour oil from the bottle directly onto my spinal area. That's already a no no. The massage was un oil rub essentially, with little to no effort. There was no scent. In the the end I felt so uncomfortable and was left completely drenched in oil and totally unsatisfied. Even the head massage was a head scratch with no effort. Instead of feeling relaxed by this experience, it made me more tense. My husband agreed that this was the worst and most uncomfortable massage experience.