IM
Ilze M
Active since Oct 2010
3
Reviews
0
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Reviews
3 reviews133 months ago
Admin fee on upgrade
Autopage contacted me several times, as they wanted my two children to upgrade their accounts. They then promised that I do not have to pay the R150 admin upgrade fee per account. Remember, we did not want to upgrade, Autopage pestered us.<br> <br> Autopage then went ahead and charged the R150 per child account to my account. I complained, and after several months, the R150 per account still were not refunded, despite several attempts.<br> <br> <br> <br>
76 replies
133 months ago
Simply the Best
Montana Carpets installed a carpet in our house, and their service is simply the best. I can recommend Gerrie and his team without hesitation to even the most difficult client. Their pricing was very good, and their after sale service impressed me immensely.
0 replies
135 months ago
Non Payment of claims
Last year May our dentist phoned Resolution health (Resomed) to find out whether I had any dental benefit, and were given a consultation code with the call reference. Resomed then went ahead and decline the claim more than 4 months after consultation date, stating that the wrong code was used. I got involved a few months ago, and at first Resomed claimed that the wrong code was used (and remember, this code was initially supplied by Resomed!). I got the dentist to amend the code, as per the request of Resomed. Suddenly the reason for non-payment is the fact that I did not follow up timeously! This is in short what happened over several months of very frustrating calls/emails with Resomed call centre staff. Resomed staff is VERY insistent bordering on rude, that I HAVE to follow them up to pay claims, otherwise no claims will be paid. They cannot provide me with the rules of the scheme confirming this, as this is merely Resomed's protocol.<br> <br> The amount involved is small, but for me this has become a matter of principle. How can Resolution health expect me to remind them to do their job? This is utter nonsense.<br>
76 replies
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5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
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2 Star
2 (66.66666666666667%)
1 Star
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