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Pontsho M
Active since May 2024
3
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3 reviews5 months ago
Poor Customer Experience by BB GWM Haval Montana
Customer Caution — Learn from My Experience We recently bought a 2025 Jetour from BB GWM HAVAL Montana (1101 Sefako Makgatho Dr & Visvanger Rd, Montana Park, Pretoria, 0159). I’ve always had an excellent experience with Sublime Tracking on my previous vehicle, so when I sold it and bought the Jetour, I decided to continue with their services. However, the salesperson Morgan at the dealership shared my banking details with Cartrack — without my consent. As a result, Cartrack began debiting my account without authorization, simply because they had an existing agreement with the dealership for pre-installed trackers. Now, I’m left asking: Why is Cartrack debiting my account without my permission? Why did Morgan share my personal banking details without consent? Why is Cartrack giving me the runaround instead of refunding the full unauthorized amount? To other buyers: Be very careful when purchasing vehicles with pre-installed trackers. Confirm who your tracker provider is, and never assume your personal details are handled responsibly by the dealership. Always double-check the paperwork before signing or handing over banking information.
0 replies
5 months ago
CARTRACK Customer Caution — Learn from My Experience
Customer Caution — Learn from My Experience We recently bought a 2025 Jetour from BB GWM HAVAL Montana (1101 Sefako Makgatho Dr & Visvanger Rd, Montana Park, Pretoria, 0159). We have always had an excellent experience with Sublime Tracking on our previous vehicle, so when we sold it and bought the Jetour, we decided to continue with their services. However, the salesperson Morgan at the dealership shared our banking details with Cartrack — without our consent. As a result, Cartrack began debiting our account without authorization, simply because they had an existing agreement with the dealership for pre-installed trackers. Now, we are left asking: Why is Cartrack debiting our account without our permission? Why did Morgan share our personal banking details without consent? Why is Cartrack giving us the runaround instead of refunding the full unauthorized amount? To other buyers: Be very careful when purchasing vehicles with pre-installed trackers. Confirm who your tracker provider is, and never assume your personal details are handled responsibly by the dealership. Always double-check the paperwork before signing or handing over banking information.
71 replies
6 months ago
Urgent Assistance Required: Delayed Life Cover Payout – Old Mutual (4-Year Ongoing Case)
I am writing to raise my concern regarding a life cover claim with OLD MUTUAL linked to my late mother, who passed away on 13 October 2021. Despite all other financial institutions settling their respective claims promptly, Old Mutual has still not paid out — four years later. Over this period, I have comp**** with every request and submitted all required documents multiple times. I even escalated the matter to the Ombudsman, who appointed an investigator (case number: 0068251). However, it has now been three months since the escalation, and there has been no progress or feedback. In speaking confidentially with some consultants, I was told that certain Old Mutual life cover policies — more especially my late mother’s — often remain unsettled. If this is true, it raises serious ethical and legal concerns. To date, I have requested a copy of the original signed policy contract several times, but Old Mutual has failed to provide it. After four years of ongoing delays, repeated document requests, and no accountability, I am left with the impression that Old Mutual is using its institutional power to frustrate and silence claimants. This experience feels deeply unfair and potentially exploitative. I urgently request intervention to: 1. Obtain a copy of the signed life cover contract. 2. Receive a clear written explanation for the ongoing non-payment. 3. Ensure that the claim is processed and settled without further delay. Please treat this as urgent. I am prepared to pursue every available legal and public channel to ensure that this matter receives the attention and justice it deserves.
53 replies
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