Moten N

DISGUSTED- ROTTEN - BONNITA SALTED BUTTER 500g

I am writing to formally express my disappointment regarding one of your products and the manner in which my concern has been handled. On 09 February 2026, I visited Makro Woodmead to purchase several household items, including your Bonnita Salted Butter 500g. Unfortunately, upon returning home to Kempton Park, I discovered that the butter was rotten and in an entirely unacceptable condition. This was extremely disappointing, and I even considered driving back immediately despite the additional petrol cost. The following day, I returned the product to Makro. The consultant apologised and issued a voucher for a replacement. However, when I went to the fridge to collect a new unit, I found three additional packs of the same butter that were also rotten and still on display for customers to purchase. I immediately requested to speak with the store manager and escalated the issue. This matter was then escalated to Lactalis South Africa, yet the response I received was highly unsatisfactory. On 2 March at 14:27, I spoke with a representative who was not helpful at all. She insisted that the issue was entirely Makro’s responsibility due to storage agreements, and she refused to acknowledge any accountability on the part of Lactalis for the condition of their product. As the manufacturer, I believe Lactalis should take responsibility for ensuring that your products reach consumers in good condition, and this includes monitoring quality, investigating defects, and ensuring safety standards are met. The complete lack of ownership displayed during my interaction was extremely disappointing. At this stage, I cannot recommend this product to anyone, and the service I received from Lactalis has been equally unacceptable. There appears to be no willingness to take responsibility for the quality of your products, the inconvenience caused, or the associated costs I incurred. I am reaching out directly and professionally to understand how you intend to address this matter and what compensation you will provide for the inconvenience, time wasted, and additional expenses resulting from this experience.