C
Chuma
Active since Jul 2024
2
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0
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Reviews
2 reviews5 months ago
Unauthorised Account Changes, Incorrect Billing & No Network Access
I want to report serious billing and account issues with Rain. I have paid twice this month, and I also made a payment in September. Despite this, my account now shows that I owe over R6,000, and I keep receiving SMS messages demanding payments. I have been demanded to pay R925 and even R995 each month, and I do not know who changed my subscription because I originally signed up for R625. These changes were made without my knowledge or consent. When I contacted support, I was told I hadn’t made any payments until I provided proof of payment which clearly shows that Rain is not updating payments correctly, yet they continue increasing the subscription and billing me incorrectly. I used to enjoy Rain and believed it was the best WiFi I ever used, but this experience has left me extremely frustrated. Today I have been on calls the whole day, and I am still without WiFi. I am requesting Rain to urgently investigate my account, reverse the unauthorised changes, correct the billing errors, and remove the incorrect outstanding balance.
0 replies
21 months ago
I had an Excellent S...
I had an Excellent Service from Emihle Maqungo from Rain,I wish the company can recognise people like you.. Keep up the good work😃😃😃😃We need more people like you in this kind of business..❤️
58 replies
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5 Star
1 (50%)
4 Star
0 (0%)
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1 Star
1 (50%)