Carol W

Colossal wanting payment for an expert's call to advise

I lost my luggage in Dubai on my way to New Zealand due to the floods in April so I cancelled my Auckland flights after 2 cancelled flights to Auckland and returned to Durban on the 19th April 2024. My luggage was lost so I reported this to Emirates and was contacted by Colossal. I have just had a call online with one of their experts explaining the circumstances of my dealings with their representative and I was asked if I wanted to be contacted by an expert. When I rep**** "yes" I was asked to pay, on my credit card R15.00 for the expert's contact/advice. A small amount, but REALLY, what service is this???