KN
Kerusha N
Active since Jul 2024
3
Reviews
0
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Reviews
3 reviews1 month ago
Poor service delivery
On the 17/02/26 I emailed gems for authorisation of a nebuliser machine got the quotation from the pharmacy got the motivation from the GP for the second time. I received an email from gems stating they will give me feedback in 48 hours no feedback from gems called in on the 6/3/26 to be told by the agent there is no response from appliance approvals to call back in a few days called in on the 12/03/26 to be told by another agent there is still no feedback and it takes 30 days. I don't believe this statement because i have previously app**** for this nebuliser machine December 2025 nothing came of it so I continue visiting the doctor just to be nebulised, it is becoming costly and depleting my funds to keep visiting the doctor everytime I require or my dependent requires to be nebulised. Previously I app**** for a blood pressure machine a glucose monitoring machine and those to 30 days passed and I had to purchase them due to no response from gems. When it is urgent and required you have to utilize your own funds but if gems does not receive their monthly contributions your medical aid will be suspended how ever what about when u pay your monthly contributions and gems does not provide services that you pay for to receive. And the only feedback you can get from call centre agents are I ESCALATED THE MATTER.. Do better gems. Before increasing our monthly contributions how about you provide a better service to your clients. We have to pay these increased contributions but receive poor service delivery!
159 replies
2 months ago
Annoyed
Previously when you use to request a withdrawal supabets use to be fast and efficient now when you request a withdrawal you have to wait a day or more.
56 replies
21 months ago
Dissatisfied customer of supabets and ozow
Did a direct withdrawal on supabets via ozow they promise a payout within an hour! Hour's have passed and still no payment. I contacted supabets via email the response was it was directed to withdrawals department I called supabets support and the same response was given I have directed it to supabets withdrawals department... Rather stick to Hollywood bets never experienced an issue with withdrawals... Ozow and supabets should not state withdrawal payouts within an hour and fail to do so!
58 replies
Review Distribution
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1 Star
3 (100%)