Sonaina P

Holiday let down

Hi, just wanted to give some feedback to the hotel regarding my stay. Firstly customer service from the employees was really good, the problems I had was the rooms was not up to my expectations even though we had an upgrade.. The light switches in the room is faulty I never slept the entire night because we couldn't figure out how to put the light off that's above the bed.. We did call the reception they came and after several attempts it went off but when we switched to bathroom light on the bed light came on and we couldn't switch it off, that was a big deal breaker because we went to go relax and enjoy our holiday but could not even sleep. Another thing is the desert we ordered at night was gone spoilt we had to exchange it and the food that we ordered at night was flavorless. The heater in room wasn't working. I went with a family of 4 and booked 2 rooms to celebrate someone birthday but it was not what I expected at all. For the price I just expected more but I was very disappointed.