Vusi M

Key Pinetown service department terrible service

Terrible service, took my Peugeot Landtrek to Key Pinetown in April 2024 for diagnosis as engine light was flashing. They kept the car for more than 4 days, they didn't update me on the status, to my suprise when I got there nothing was done, the manager Ricky gave me some shady story about awaiting response from France regarding possible causes, he told to me to take my car back and he would personally follow up on the matter and call me back which he never did. In August I took the car for service and reported the light again, they have kept the car now for 9 days still counting, they have not given me a courtesy car, they have not updated me on the status, the same manager Ricky is still not following up as per his promise, when I call reception to ask to ask to speak to the Dealer Principal the receptionist intentionally puts you through to a different person. If you want poor service,take your car there.