A
Aneeqah
Active since Aug 2024
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2 reviews10 months ago
We had a Maxidor gate installed in October 2024 and within just 8 months, it started rusting badly
We had a Maxidor gate installed in October 2024 and within just 8 months, it started rusting badly. This is unacceptable for a premium product that’s supposed to offer durability and long-term security. When we reported the issue, Maxidor refused responsibility and blamed us for “lack of maintenance,” even though we’ve followed basic care and have another Maxidor gate (installed over 5 years ago) in similar conditions that hasn’t rusted at all. Their response was dismissive, offering no meaningful solution no refund, no replacement, not even a proper inspection. It’s clear this is a quality or coating issue, not customer neglect. We are very disappointed in both the product and the customer service received. We expected more from a brand that claims to deliver quality. Based on our experience, we would not recommend Maxidor and are now considering consumer protection channels.
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