GJ
Gideon J
Active since Dec 2010
54
Reviews
0
Industries
Reviews
54 reviews1 month ago
Service remains ******* and it will never change
Following up on my previous email, noting the fact that Computershare staff has no client service and no professionalism, I was contacted by Tsepho Theletsane, who apologized and noted he would assist me with all my issues. He listed to all my problems and answered every questions. As Computershare refunded my funds I have to re deposit it again. 3 days afterwards I sent a email to Tsepho. Tsepho does not have a person email, you need to contact the Call center. I had little trust in the Share point call center. At no surprise, I sent a email to Tsepho, for 3 weeks and go no reply. For 3 weeks my deposit lay with them. No one queries it, no one asks a question. Nothing. Computershare simply does not care and does not shown a slight bit of interest in what is happening with their clients. I then proceeded to phone Computer share on Friday 13 March 2026, early morning. I could not speak to Tsepho, but I was told by the call center, he would call me back. Friday, no feedback. Monday morning almost gone and no feedback. If you want to invest your hard earned finance, steer clear of this company. They are absolutely useless and you would get more interest, by placing you money in a bank account.
53 replies
2 months ago
A half baked financial institution who disregard the client with silence and empty promises
I am writing to formally document a deeply concerning experience regarding my recent attempts to procure additional shares through Computershare. This letter serves as a record of a month-long series of administrative failures, unprofessional conduct, and an eventual financial discrepancy that remains unresolved. Timeline of Events: 29 December 2025: I deposited funds into the designated Computershare account, following the same procedure successfully utilized in May 2025. 31 December 2025: Upon contacting the call center, I was informed that no payment was reflecting, despite the transfer being complete. 13 January 2026 9h16: I spoke with a consultant (UA) who was dismissive and argumentative. Despite my existing account, I was erroneously instructed to "register" as a new user. 13 January 2026 10h02 I rep**** to UA and asked, what must I register for as I already have a account and want to purchase additional shares. UA ignored my email and never rep****. 14 January 2026 10h28 I sent a additonal email sent to call center and to complaints, asking why no replies are being received. 14 January 2026 13h16 Mosele Letsoalo sent a email to me and apologised for the delay, asked for a shareholder number to assist. Told me I am welcome to lodge a complaint and gave me the details 16 January 2026 I received a relative generic email from GP who supp**** a list of forms to complete. Told me I am welcome to lodge a complaint and gave me the details regarding the poor service. On 30 January 2026 Tasneem sent a email to me, noted she has aksed the call center to make contact with me. 30 January 2026 I received and had a telephonic conversation with Masunglo, who advised me that Computershare does not have required forms for me to complete a purchase. List of forms supp**** was supp****. On 3 February 2026 I submitted all documents requested. Later on 3 February 2026 Masunglo Maswanganyi acknowledge the documents has been received and forwarded it to the relevant department. And then nothing again. So then on the afternoon of 6 February 2026 I then phoned the telephonic complaints number supp****. I expected a independant entity, however I was greeted by a staff member of Computershare. I wanted to believe that I my complaint would receive merit. The person listened and noted she is on the case and someone is going to call. 7 February 2026: Without any prior communication or explanation, my deposit was refunded. However, the refund was incomplete, failing to match the original sum deposited. Core Concerns: The service I have received is, in my opinion, a significant departure from acceptable industry standards. My concerns are rooted in three specific areas: Administrative Incompetence: For over a month, multiple staff members provided conflicting information, ignored correspondence, and failed to facilitate a standard share purchase for an existing account holder. Lack of Accountability: The "independent" complaints process resulted in empty promises and a lack of follow-through, suggesting a systemic disregard for client interests. Financial Irregularity: To hold a client's funds for over 30 days, fail to execute the requested transaction, and then return only a partial amount of the original deposit is professionally and ethically indefensible. I am sharing this experience to warn the broader investment community of the risks associated with this level of service. I expect a full explanation regarding the missing portion of my deposit and a formal apology for the gross mismanagement of my portfolio. Stay away from Computershare
56 replies
5 months ago
Getting the middle finger from Life Healthcare
I have a really disappointing situation with Life Healthcare. The hospital side was good, no complaints. Medical aid paid for all, no hassle. But a year later, I started getting suspicious sms demanding payment. Not sure what this was about, I started following up, I found this was life healthcare and there was a co payment due. Poor health care is still stuck in the 1800's and not aware of cybercrime strategies via smishing. May they will get this right, somewhere in the next 100 years. So I requested a statement. I had to phone twice and ask for this statement. Firstly I spoke to Tasha who was not really interested in assisting. Secondly I spoke to Motsepe who was not interested in assisting, when asked for statement, she did not really care. I then had to ask her a 2nd time to do this. This department does simply not care about the people and treats you like *******, no interest and no assistance. So payment was made and now I ask for a invoice, no assistance and no help. I have asked multiple time and still no help. Help healthcare is absolutely not worth it, rather use a different service provider, because to the health group, you are only the Rand's they can extract from you.
71 replies
6 months ago
A useless bank facility
Tonight I have to make a out of the ordinary payment. Not on my usual banking device, but a device with a OS which is up to date, has a antivirus system, one of the top 3 in the world, up to date. Yet my device is unverified and now I cannot change my limits. FNB staff Nonkululeko's recommedation, make a small payment and in 7 days you are verified. What a useless process, what a stupid system. All my banking changes and operation, on a verified device, still require me to approve everything, via multi factor protocol. However, this does not apply now. Now I am not able to use my banking. ONCE AGAIN, FNB, you are USELESS and POINTLESS
53 replies
9 months ago
Continues ******* client service from FNB
Just to share, I still have a problem concerning my account, which was address on the one week and the next week, when it was done sloppy, I was told it could not be done. I have logged various calls with FNB but I only get a email, we will get to you and FNB does not get back to you. ******* service being given to FNB, truely a ******* bank
53 replies
9 months ago
Useless client service at FNB
As a FNB client we are still experiencing failure in getting our complaint resolved. The matter has been reported twice, we have been told twice, we are attending to it and nothing happens. It seems FNB has placed us in a category, of people we do not wish to deal with or attend to their complaints. Please note when dealing with FNB, only certain people enjoy their service, not everyone. Most of us are just a number.
56 replies
10 months ago
Poor and ambiguous service received
Last week I had a dire situation and needs my address changed on my bank statement. I phoned the bank on their customer care number and I was assisted. I was asked to wait 4 days for it to reflect. And in 4 days in reflected. But the person who assisted left out half the address. So today I phoned again and was told, no we not allowed to. Go to the branch and sort it out there. This is so funny, it is not even funny. With all the service and functions and check and dual factor authentication, FNB still lags right at the back. I am not even sure, FNB staff is sure what is going on.
106 replies
10 months ago
*********** service at discem Berea
This would have been okayish if this was a once off situation. But this is now the 2nd time this happened and Discem advise that the matter has been resolved. However not, my chronic meds which is fully covered by the medical aid, is still being charged by discem. I am so over this nonsense. This has been reported before and address and yet it happens again.
0 replies
10 months ago
Useless ISP, nothing more to say
You cannot call what we receive sub service, below service, pathetic service or anything like that. No we get nothing. Yet, every month we have to pay, otherwise they cut your service off. herotel, and the name is inappropriate. There is nothing hero about this company. Last night it took us 1 hour to get to a technical support agent, who gave us no support. They merely advised, someone needs to come out to you. She asked me to contact the Escalation department this morning, to confirm a eta. Well I have tried to. However, herotel cannot care a flying..... their clients can sit without internet access and pay.
0 replies
11 months ago
Pathetic service from asap
As with the article below, we were forced to moved from Checkers360 to P&Pasap - And the difference is huge. I honestly cannot believe how P&P functions or stay in business. The ASAP function is point blank useless not to mention the staff to run and operate it. They deliver our items to the wrong address and force the persons to accept it. The order stays in a state of delayed until the whole thing is simply deleted. Your money is not given back, it is now credit which you are forced to spend with this inferior offering on something that does not resemble client services. The wrong items are delivered or not delivered. ASAP service must just fall over and die. The service is useless https://mybroadband.co.za/news/business/595930-we-switched-from-checkers-sixty60-to-pick-n-pay-asap-and-its-been-disappointing.html?utm_source=newsletter
1 reply
Review Distribution
5 Star
7 (12.962962962962964%)
4 Star
0 (0%)
3 Star
1 (1.8518518518518519%)
2 Star
4 (7.407407407407407%)
1 Star
42 (77.77777777777777%)